Stay informed for any service interruptions
Partially Degraded Service
Board & Leadership - Boards Degraded Performance
Boards (North America - Canada) Operational
Boards (North America - US) Operational
Boards (Europe - Germany) Operational
Boards (Europe - UK) Degraded Performance
Boards (Asia Pacific - Australia) Operational
Board & Leadership - Messenger Operational
Messenger (North America - Canada) Operational
Messenger (North America - US) Operational
Messenger (Europe - Germany) Operational
Messenger (Europe - UK) Operational
Messenger (Asia Pacific - Australia) Operational
Board & Leadership - Minutes Operational
Minutes (North America - Canada) Operational
Minutes (North America - US) Operational
Minutes (Europe - Germany) Operational
Minutes (Europe - UK) Operational
Minutes (Asia Pacific - Australia) Operational
Board & Leadership - Questionnaires Operational
Questionnaires (North America - Canada) Operational
Questionnaires (North America - US) Operational
Questionnaires (Europe - Germany) Operational
Questionnaires (Europe - UK) Operational
Questionnaires (Asia Pacific - Australia) Operational
Board & Leadership - Secure File Sharing Operational
Secure File Sharing (North America - Canada) Operational
Secure File Sharing (North America - US) Operational
Secure File Sharing (Europe - Germany) Operational
Secure File Sharing (Europe - UK) Operational
Secure File Sharing (Asia Pacific - Australia) Operational
Board & Leadership - BoardPacks Operational
BoardPacks Operational
Board & Leadership - Directorpoint Operational
Directorpoint (North America - US) Operational
Board & Leadership - Workflow Operational
Workflow (North America - US) Operational
Workflow (Europe - UK) Operational
Board & Leadership - Virtualboardroom Operational
Virtualboardroom (Europe - UK) Operational
Virtualboardroom (Europe - Ireland) Operational
Board & Leadership - Boardpaq Operational
Boardpaq (North America - US) Operational
Compliance - COI Risk Manager Operational
COI Risk Manager (North America - US) Operational
COI Risk Manager (Europe - Germany) Operational
Compliance - Third-Party Manager Operational
Third-Party Manager (North America - US) Operational
Third-Party Manager (Europe - Germany) Operational
Compliance - Policy Manager Operational
Policy Manager (North America - US) Operational
Policy Manager (Europe - Germany) Operational
Compliance - Incident Manager Operational
Incident Manager (North America - US) Operational
Incident Manager (Europe - Germany) Operational
Compliance - Compliance Wave Operational
Compliance Wave (North America - US) Operational
Data and Intelligence - Compensation & Governance Intel (CgLytics) Operational
Compensation & Governance Intel (Europe - Germany) Operational
Data and Intelligence - Diligent Governance Intel (Manzama) Operational
Diligent Governance Intel (North America - US) Operational
Data and Intelligence - Diligent Market Intelligence Operational
Diligent Market Intelligence Operational
Diligent ESG Operational
Diligent ESG (Europe - Ireland) Operational
Diligent ESG (Europe - Germany) Operational
Diligent ESG (North America - US) Operational
Governance Operations - Entities Operational
Entities (North America - Canada) Operational
Entities (North America - US) Operational
Entities (Europe - Germany) Operational
Entities (Europe - UK) Operational
Entities (Asia Pacific - Australia) Operational
Governance Operations - Equity (Equityeffect) Operational
Equity (North America - US) Operational
HighBond - Launchpad Operational
Launchpad (North America - US) Operational
Launchpad (GovCloud US Federal) Operational
Launchpad (GovCloud US SLED) Operational
Launchpad (GovCloud US 3) Operational
HighBond - Projects Operational
Projects (North America - Canada) Operational
Projects (North America - US) Operational
Projects (Europe - Germany) Operational
Projects (Africa - South Africa) Operational
Projects (Asia Pacific - Australia) Operational
Projects (Asia Pacific - Japan) Operational
Projects (Asia Pacific - Singapore) Operational
Projects (South America - Brazil) Operational
Projects (GovCloud US Federal) Operational
Projects (GovCloud US SLED) Operational
Projects (GovCloud US 3) Operational
HighBond - Results Operational
Results (North America - Canada) Operational
Results (North America - US) Operational
Results (Europe - Germany) Operational
Results (Africa - South Africa) Operational
Results (Asia Pacific - Australia) Operational
Results (Asia Pacific - Japan) Operational
Results (Asia Pacific - Singapore) Operational
Results (South America - Brazil) Operational
Results (GovCloud US Federal) Operational
Results (GovCloud US SLED) Operational
Results (GovCloud US 3) Operational
HighBond - Robots Operational
Robots (North America - Canada) Operational
Robots (North America - US) Operational
Robots (Europe - Germany) Operational
Robots (Africa - South Africa) Operational
Robots (Asia Pacific - Australia) Operational
Robots (Asia Pacific - Japan) Operational
Robots (Asia Pacific - Singapore) Operational
Robots (South America - Brazil) Operational
Robots (GovCloud US Federal) Operational
Robots (GovCloud US SLED) Operational
Robots (GovCloud US 3) Operational
HighBond - Strategy Operational
Strategy (North America - Canada) Operational
Strategy (North America - US) Operational
Strategy (Europe - Germany) Operational
Strategy (Africa - South Africa) Operational
Strategy (Asia Pacific - Australia) Operational
Strategy (Asia Pacific - Japan) Operational
Strategy (Asia Pacific - Singapore) Operational
Strategy (South America - Brazil) Operational
Strategy (GovCloud US Federal) Operational
Strategy (GovCloud US SLED) Operational
Strategy (GovCloud US 3) Operational
HighBond - Reports Operational
Reports (North America - Canada) Operational
Reports (North America - US) Operational
Reports (Europe - Germany) Operational
Reports (Africa - South Africa) Operational
Reports (Asia Pacific - Australia) Operational
Reports (Asia Pacific - Japan) Operational
Reports (Asia Pacific - Singapore) Operational
Reports (South America - Brazil) Operational
Reports (GovCloud US Federal) Operational
Reports (GovCloud US SLED) Operational
HighBond - Activity Center Operational
Activity Center (North America - Canada) Operational
Activity Center (North America - US) Operational
Activity Center (Europe - Germany) Operational
Activity Center (Asia Pacific - Australia) Operational
Activity Center (Asia Pacific - Japan) Operational
Activity Center (Asia Pacific - Singapore) Operational
Activity Center (South America - Brazil) Operational
Activity Center (GovCloud US 3) Operational
HighBond - Assets & Workflows Operational
Assets & Workflows (North America - Canada) Operational
Assets & Workflows (North America - US) Operational
Assets & Workflows (Europe - Germany) Operational
Assets & Workflows (Africa - South Africa) Operational
Assets & Workflows (Asia Pacific - Australia) Operational
Assets & Workflows (Asia Pacific - Japan) Operational
Assets & Workflows (Asia Pacific - Singapore) Operational
Assets & Workflows (South America - Brazil) Operational
Assets & Workflows (GovCloud US Federal) Operational
Assets & Workflows (GovCloud US SLED) Operational
Assets & Workflows (GovCloud US 3) Operational
Diligent Connect Operational
Diligent Connect Operational
Diligent - Academy Operational
Diligent Academy Operational
HighBond - Analytics Operational
Analytics (North America - Canada) Operational
Analytics (North America - US) Operational
Analytics (Europe - Germany) Operational
Analytics (Africa - South Africa) Operational
Analytics (Asia Pacific - Australia) Operational
Analytics (Asia Pacific - Japan) Operational
Analytics (South America - Brazil) Operational
Analytics (GovCloud US Federal) Operational
Analytics (GovCloud US SLED) Operational
HighBond - Risk Manager Operational
Risk Manager (North America - Canada) Operational
Risk Manager (North America - US) Operational
Risk Manager (Europe - Germany) Operational
Risk Manager (Africa - South Africa) Operational
Risk Manager (Asia Pacific - Australia) Operational
Risk Manager (Asia Pacific - Japan) Operational
Risk Manager (Asia Pacific - Singapore) Operational
Risk Manager (South America - Brazil) Operational
HighBond - Toolkits Operational
Toolkits (North America - Canada) Operational
Toolkits (North America - US) Operational
Toolkits (Europe - Germany) Operational
Toolkits (Africa - South Africa) Operational
Toolkits (Asia Pacific - Australia) Operational
Toolkits (Asia Pacific - Japan) Operational
Toolkits (Asia Pacific - Singapore) Operational
Toolkits (South America - Brazil) Operational
Toolkits (GovCloud US Federal) Operational
Toolkits (GovCloud US SLED) Operational
Toolkits (GovCloud US 3) Operational
HighBond - Activity Tracker Operational
Activity Tracker (North America - US) Operational
Activity Tracker (North America - Canada) Operational
Activity Tracker (South America - Brazil) Operational
Activity Tracker (Europe - Germany) Operational
Activity Tracker (Africa - South Africa) Operational
Activity Tracker (Asia Pacific - Japan) Operational
Activity Tracker (Asia Pacific - Singapore) Operational
Activity Tracker (Asia Pacific - Australia) Operational
Activity Tracker (GovCloud US Federal) Operational
Activity Tracker (GovCloud US SLED) Operational
HighBond - Assessments Operational
Assessments (North America - Canada) Operational
Assessments (North America - US) Operational
Assessments (Europe - Germany) Operational
Assessments (Africa - South Africa) Operational
Assessments (Asia Pacific - Australia) Operational
Assessments (Asia Pacific - Japan) Operational
Assessments (South America - Brazil) Operational
Assessments (GovCloud US Federal) Operational
Assessments (GovCloud US SLED) Operational
HighBond - Asset Inventory Operational
Asset Inventory (North America - Canada) Operational
Asset Inventory (North America - US) Operational
Asset Inventory (Europe - Germany) Operational
Asset Inventory (Africa - South Africa) Operational
Asset Inventory (Asia Pacific - Australia) Operational
Asset Inventory (Asia Pacific - Japan) Operational
Asset Inventory (South America - Brazil) Operational
Asset Inventory (GovCloud US Federal) Operational
Asset Inventory (GovCloud US SLED) Operational
HighBond - Asset Manager Operational
Asset Manager (North America - Canada) Operational
Asset Manager (North America - US) Operational
Asset Manager (Europe - Germany) Operational
Asset Manager (Africa - South Africa) Operational
Asset Manager (Asia Pacific - Australia) Operational
Asset Manager (Asia Pacific - Japan) Operational
Asset Manager (South America - Brazil) Operational
Asset Manager (Asia Pacific - Singapore) Operational
HighBond - Assurance Plans Operational
Assurance Plans (North America - Canada) Operational
Assurance Plans (North America - US) Operational
Assurance Plans (Europe - Germany) Operational
Assurance Plans (Africa - South Africa) Operational
Assurance Plans (Asia Pacific - Australia) Operational
Assurance Plans (Asia Pacific - Japan) Operational
Assurance Plans (South America - Brazil) Operational
Assurance Plans (GovCloud US Federal) Operational
Assurance Plans (GovCloud US SLED) Operational
HighBond - Notification Service Operational
Notification Service (North America - US) Operational
Notification Service (North America - Canada) Operational
Notification Service (South America - Brazil) Operational
Notification Service (Europe - Germany) Operational
Notification Service (Africa - South Africa) Operational
Notification Service (Asia Pacific - Japan) Operational
Notification Service (Asia Pacific - Singapore) Operational
Notification Service (Asia Pacific - Australia) Operational
Notification Service (GovCloud US Federal) Operational
Notification Service (GovCloud US SLED) Operational
HighBond - Compliance Maps Operational
Compliance Maps (North America - Canada) Operational
Compliance Maps (North America - US) Operational
Compliance Maps (Europe - Germany) Operational
Compliance Maps (Africa - South Africa) Operational
Compliance Maps (Asia Pacific - Australia) Operational
Compliance Maps (Asia Pacific - Japan) Operational
Compliance Maps (South America - Brazil) Operational
Compliance Maps (GovCloud US Federal) Operational
Compliance Maps (GovCloud US SLED) Operational
HighBond - Downloads Operational
Downloads (North America - Canada) Operational
Downloads (North America - US) Operational
Downloads (Europe - Germany) Operational
Downloads (Africa - South Africa) Operational
Downloads (Asia Pacific - Australia) Operational
Downloads (Asia Pacific - Japan) Operational
Downloads (South America - Brazil) Operational
Downloads (GovCloud US Federal) Operational
Downloads (GovCloud US SLED) Operational
HighBond - Frameworks Operational
Frameworks (North America - Canada) Operational
Frameworks (North America - US) Operational
Frameworks (Europe - Germany) Operational
Frameworks (Africa - South Africa) Operational
Frameworks (Asia Pacific - Australia) Operational
Frameworks (Asia Pacific - Singapore) Operational
Frameworks (South America - Brazil) Operational
Frameworks (GovCloud US Federal) Operational
Frameworks (GovCloud US SLED) Operational
HighBond - Help Docs Operational
Help Docs (North America - Canada) Operational
Help Docs (North America - US) Operational
Help Docs (Europe - Germany) Operational
Help Docs (Africa - South Africa) Operational
Help Docs (Asia Pacific - Australia) Operational
Help Docs (Asia Pacific - Japan) Operational
Help Docs (South America - Brazil) Operational
Help Docs (GovCloud US Federal) Operational
Help Docs (GovCloud US SLED) Operational
HighBond - Issue Tracker Operational
Issue Tracker (North America - Canada) Operational
Issue Tracker (North America - US) Operational
Issue Tracker (Europe - Germany) Operational
Issue Tracker (Africa - South Africa) Operational
Issue Tracker (Asia Pacific - Australia) Operational
Issue Tracker (Asia Pacific - Japan) Operational
Issue Tracker (South America - Brazil) Operational
Issue Tracker (GovCloud US Federal) Operational
Issue Tracker (GovCloud US SLED) Operational
HighBond - Mission Control Operational
Mission Control (North America - Canada) Operational
Mission Control (North America - US) Operational
Mission Control (Europe - Germany) Operational
Mission Control (Africa - South Africa) Operational
Mission Control (Asia Pacific - Australia) Operational
Mission Control (Asia Pacific - Japan) Operational
Mission Control (South America - Brazil) Operational
Mission Control (GovCloud US Federal) Operational
Mission Control (GovCloud US SLED) Operational
HighBond - Scheduler Operational
Scheduler (North America - Canada) Operational
Scheduler (North America - US) Operational
Scheduler (Europe - Germany) Operational
Scheduler (Africa - South Africa) Operational
Scheduler (Asia Pacific - Australia) Operational
Scheduler (Asia Pacific - Japan) Operational
Scheduler (South America - Brazil) Operational
Scheduler (GovCloud US Federal) Operational
Scheduler (GovCloud US SLED) Operational
HighBond - Storyboards Operational
Storyboards (North America - Canada) Operational
Storyboards (North America - US) Operational
Storyboards (Europe - Germany) Operational
Storyboards (Africa - South Africa) Operational
Storyboards (Asia Pacific - Australia) Operational
Storyboards (Asia Pacific - Japan) Operational
Storyboards (South America - Brazil) Operational
Storyboards (GovCloud US Federal) Operational
Storyboards (GovCloud US SLED) Operational
HighBond - Task Tracker Operational
Task Tracker (North America - Canada) Operational
Task Tracker (North America - US) Operational
Task Tracker (Europe - Germany) Operational
Task Tracker (Africa - South Africa) Operational
Task Tracker (Asia Pacific - Australia) Operational
Task Tracker (Asia Pacific - Japan) Operational
Task Tracker (South America - Brazil) Operational
Task Tracker (GovCloud US Federal) Operational
Task Tracker (GovCloud US SLED) Operational
HighBond - Timesheets Operational
Timesheets (North America - Canada) Operational
Timesheets (North America - US) Operational
Timesheets (Europe - Germany) Operational
Timesheets (Africa - South Africa) Operational
Timesheets (Asia Pacific - Australia) Operational
Timesheets (Asia Pacific - Japan) Operational
Timesheets (South America - Brazil) Operational
Timesheets (GovCloud US Federal) Operational
Timesheets (GovCloud US SLED) Operational
Mission Driven - Boardeffect Operational
Boardeffect (North America - Canada) Operational
Boardeffect (North America - US) Operational
Boardeffect (Europe - Germany) Operational
Boardeffect (Europe - UK) Operational
Boardeffect (Asia Pacific - Australia) Operational
Boardeffect (US Federal) Operational
Mission Driven - Community Operational
Community (North America - Canada) Operational
Community (North America - US) Operational
Mission Driven - iCompass Operational
iCompass (North America - Canada) Operational
iCompass (North America - US) Operational
Mission Driven - BoardDocs Operational
BoardDocs (North America - US) Operational
Network - Director Network Operational
Director Network (Europe - Germany) Operational
Risk Intelligence - Risk Intelligence Data Operational
Risk Intelligence Data (North America - US) Operational
Risk Intelligence Data (Europe - Germany) Operational
Risk Intelligence - Info4c Operational
Info4c (North America - US) Operational
Info4c (Europe - Germany) Operational
Diligent Contact Center Operational
Diligent Contact Center (North America - US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Advisory - Robots Service in GovCloud US (Federal, SLED, 3) May 23, 2024 04:30-05:30 UTC

Services/Location:
Robots Service in GovCloud US (Federal, SLED, 3)

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, HighBond Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring HighBond Robots execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
Posted on May 16, 2024 - 06:37 UTC
Past Incidents
May 18, 2024
Maintenance Advisory - Diligent ESG Service Globally
Completed - The scheduled maintenance has been completed.
May 18, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:00 UTC
Scheduled -
Services/Location:
Diligent ESG Service Globally

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Diligent ESG may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform an essential maintenance in the impacted regions inside of the scheduled maintenance window.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
May 16, 12:09 UTC
May 17, 2024
BoardBooks - Client's may be experiencing slowness on Director's portal
Resolved - This incident has been resolved.
May 17, 15:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 15:20 UTC
Investigating - We are currently investigating this issue.
May 17, 13:31 UTC
May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024
BoardDocs - Some users are experiencing latency and may be unable to access the application
Resolved - This incident has been resolved.
May 14, 20:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 19:53 UTC
Investigating - The application may be unavailable to users in the US and Canada
May 14, 18:12 UTC
May 13, 2024
BoardDocs - Some users are experiencing latency and may be unable to access the application
Resolved - This incident has been resolved.
May 13, 21:01 UTC
Investigating - The application may be unavailable to users in the US and Canada
May 13, 20:25 UTC
BoardDocs - Some users are experiencing latency and may be unable to access the application
Resolved - This incident has been resolved.
May 13, 19:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 19:43 UTC
Identified - The issue has been identified and a fix is being implemented.
May 13, 19:21 UTC
Investigating - The application may be unavailable to users in the US and Canada
May 13, 18:36 UTC
May 12, 2024

No incidents reported.

May 11, 2024
Community Sites Slow loading times
Resolved - This incident has been resolved.
May 11, 20:47 UTC
Update - We're sorry for the frustration this issue has caused and appreciate your patience as we worked to resolve it.
May 11, 20:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 20:44 UTC
Update - We have escalated the issue to our development team, who are actively investigating and working to resolve it.
May 11, 20:18 UTC
Update - Our team is actively troubleshooting the issue to determine the cause and resolve it as quickly as possible.
May 11, 18:25 UTC
Update - Our service is currently experiencing slowness, and some customers may not be able to access certain features or functionalities.
May 11, 18:13 UTC
Investigating - We are currently investigating this issue.
May 11, 18:12 UTC
May 10, 2024

No incidents reported.

May 9, 2024
Entities - Document integration is responding slowly for some users
Resolved - This incident has been resolved.
May 9, 11:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 11:28 UTC
Identified - The issue has been identified and a fix is being implemented.
May 9, 11:24 UTC
Investigating - We are currently investigating this issue.
May 9, 10:44 UTC
Maintenance Advisory - Robots Service in GovCloud US (Federal, SLED, 3)
Completed - The scheduled maintenance has been completed.
May 9, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 01:00 UTC
Scheduled -
Services/Location:
Robots Service in GovCloud US (Federal, SLED, 3)

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, HighBond Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring HighBond Robots execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
May 2, 15:39 UTC
May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024
Third Party Manager - SFTP
Completed - The scheduled maintenance has been completed.
May 4, 03:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 02:15 UTC
Scheduled -
Services/Location:
Third Party Manager in US Region

Impact:
Please be advised that we will be performing maintenance on our systems. As a result, the SFTP for Third Party Manager in the US Region will become unavailable during this time window. We apologize for any inconvenience this may cause.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: support@diligent.com
May 3, 17:12 UTC
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