Diligent Contact Center - Phone Support Unavailable

Incident Report for Diligent

Resolved

This incident has been resolved.
Posted Jan 22, 2025 - 20:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 22, 2025 - 20:23 UTC

Identified

Customers are currently not able to reach support via the phone. A workaround is available via emailing our support teams at support@diligent.com
Posted Jan 22, 2025 - 18:48 UTC

Investigating

Customers are currently not able to reach support via the phone. A workaround is available via emailing our support teams at support@diligent.com
Posted Jan 22, 2025 - 18:48 UTC
This incident affected: Diligent Contact Center (Diligent Contact Center (North America - US)).