Stay informed for any service interruptions
Diligent Governance Intel experiencing data performance issue
Identified - The issue has been identified and a fix is being implemented.
Jun 06, 2023 - 09:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 01, 2023 - 20:40 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 01, 2023 - 20:36 UTC
Update - Teams are actively investigating the issue
Jun 01, 2023 - 19:22 UTC
Investigating - Data updated is currently not appearing for client sites.
Jun 01, 2023 - 19:21 UTC
Board & Leadership - Boards Operational
Boards (North America - Canada) Operational
Boards (North America - US) Operational
Boards (Europe - Germany) Operational
Boards (Europe - UK) Operational
Boards (Asia Pacific - Australia) Operational
Board & Leadership - Messenger Operational
Messenger (North America - Canada) Operational
Messenger (North America - US) Operational
Messenger (Europe - Germany) Operational
Messenger (Europe - UK) Operational
Messenger (Asia Pacific - Australia) Operational
Board & Leadership - Minutes Operational
Minutes (North America - Canada) Operational
Minutes (North America - US) Operational
Minutes (Europe - Germany) Operational
Minutes (Europe - UK) Operational
Minutes (Asia Pacific - Australia) Operational
Board & Leadership - Questionnaires Operational
Questionnaires (North America - Canada) Operational
Questionnaires (North America - US) Operational
Questionnaires (Europe - Germany) Operational
Questionnaires (Europe - UK) Operational
Questionnaires (Asia Pacific - Australia) Operational
Board & Leadership - Secure File Sharing Operational
Secure File Sharing (North America - Canada) Operational
Secure File Sharing (North America - US) Operational
Secure File Sharing (Europe - Germany) Operational
Secure File Sharing (Europe - UK) Operational
Secure File Sharing (Asia Pacific - Australia) Operational
Board & Leadership - BoardPacks Operational
BoardPacks Operational
Board & Leadership - Directorpoint Operational
Directorpoint (North America - US) Operational
Board & Leadership - Workflow Operational
Workflow (North America - US) Operational
Workflow (Europe - UK) Operational
Board & Leadership - Virtualboardroom Operational
Virtualboardroom (Europe - UK) Operational
Virtualboardroom (Europe - Ireland) Operational
Board & Leadership - Boardpaq Operational
Boardpaq (North America - US) Operational
Compliance - COI Risk Manager Operational
COI Risk Manager (North America - US) Operational
COI Risk Manager (Europe - Germany) Operational
Compliance - Third-Party Manager Operational
Third-Party Manager (North America - US) Operational
Third-Party Manager (Europe - Germany) Operational
Compliance - Policy Manager Operational
Policy Manager (North America - US) Operational
Policy Manager (Europe - Germany) Operational
Compliance - Incident Manager Operational
Incident Manager (North America - US) Operational
Incident Manager (Europe - Germany) Operational
Compliance - Compliance Wave Operational
Compliance Wave (North America - US) Operational
Data and Intelligence - Compensation & Governance Intel (CgLytics) Operational
Compensation & Governance Intel (Europe - Germany) Operational
Data and Intelligence - Diligent Governance Intel (Manzama) Degraded Performance
Diligent Governance Intel (North America - US) Degraded Performance
Data and Intelligence - Insightia Operational
Insightia Operational
ESG - Sustainability & ESG Reporting (Accuvio) Operational
Sustainability & ESG Reporting Operational
Governance Operations - Entities Operational
Entities (North America - Canada) Operational
Entities (North America - US) Operational
Entities (Europe - Germany) Operational
Entities (Europe - UK) Operational
Entities (Asia Pacific - Australia) Operational
Governance Operations - Equity (Equityeffect) Operational
Equity (North America - Canada) Operational
Equity (North America - US) Operational
Equity (Europe - Germany) Operational
Equity (Europe - UK) Operational
Equity (Asia Pacific - Australia) Operational
HighBond - Launchpad Operational
Launchpad (North America - US) Operational
Launchpad (GovCloud US Federal) Operational
Launchpad (GovCloud US SLED) Operational
Launchpad (GovCloud US 3) Operational
HighBond - Projects Operational
Projects (North America - Canada) Operational
Projects (North America - US) Operational
Projects (Europe - Germany) Operational
Projects (Africa - South Africa) Operational
Projects (Asia Pacific - Australia) Operational
Projects (Asia Pacific - Japan) Operational
Projects (Asia Pacific - Singapore) Operational
Projects (South America - Brazil) Operational
Projects (GovCloud US Federal) Operational
Projects (GovCloud US SLED) Operational
Projects (GovCloud US 3) Operational
HighBond - Results Operational
Results (North America - Canada) Operational
Results (North America - US) Operational
Results (Europe - Germany) Operational
Results (Africa - South Africa) Operational
Results (Asia Pacific - Australia) Operational
Results (Asia Pacific - Japan) Operational
Results (Asia Pacific - Singapore) Operational
Results (South America - Brazil) Operational
Results (GovCloud US Federal) Operational
Results (GovCloud US SLED) Operational
Results (GovCloud US 3) Operational
HighBond - Robots Operational
Robots (North America - Canada) Operational
Robots (North America - US) Operational
Robots (Europe - Germany) Operational
Robots (Africa - South Africa) Operational
Robots (Asia Pacific - Australia) Operational
Robots (Asia Pacific - Japan) Operational
Robots (Asia Pacific - Singapore) Operational
Robots (South America - Brazil) Operational
Robots (GovCloud US Federal) Operational
Robots (GovCloud US SLED) Operational
Robots (GovCloud US 3) Operational
HighBond - Strategy Operational
Strategy (North America - Canada) Operational
Strategy (North America - US) Operational
Strategy (Europe - Germany) Operational
Strategy (Africa - South Africa) Operational
Strategy (Asia Pacific - Australia) Operational
Strategy (Asia Pacific - Japan) Operational
Strategy (Asia Pacific - Singapore) Operational
Strategy (South America - Brazil) Operational
Strategy (GovCloud US Federal) Operational
Strategy (GovCloud US SLED) Operational
Strategy (GovCloud US 3) Operational
HighBond - Reports Operational
Reports (North America - Canada) Operational
Reports (North America - US) Operational
Reports (Europe - Germany) Operational
Reports (Africa - South Africa) Operational
Reports (Asia Pacific - Australia) Operational
Reports (Asia Pacific - Japan) Operational
Reports (Asia Pacific - Singapore) Operational
Reports (South America - Brazil) Operational
Reports (GovCloud US Federal) Operational
Reports (GovCloud US SLED) Operational
HighBond - Activity Center Operational
Activity Center (North America - Canada) Operational
Activity Center (North America - US) Operational
Activity Center (Europe - Germany) Operational
Activity Center (Asia Pacific - Australia) Operational
Activity Center (Asia Pacific - Japan) Operational
Activity Center (Asia Pacific - Singapore) Operational
Activity Center (South America - Brazil) Operational
Activity Center (GovCloud US 3) Operational
HighBond - Assets & Workflows Operational
Assets & Workflows (North America - Canada) Operational
Assets & Workflows (North America - US) Operational
Assets & Workflows (Europe - Germany) Operational
Assets & Workflows (Africa - South Africa) Operational
Assets & Workflows (Asia Pacific - Australia) Operational
Assets & Workflows (Asia Pacific - Japan) Operational
Assets & Workflows (Asia Pacific - Singapore) Operational
Assets & Workflows (South America - Brazil) Operational
Assets & Workflows (GovCloud US Federal) Operational
Assets & Workflows (GovCloud US SLED) Operational
Assets & Workflows (GovCloud US 3) Operational
HighBond - Support Chat & Community Operational
Support Chat & Community (North America - US) Operational
HighBond - Academy Operational
Academy (North America - US) Operational
HighBond - Risk Manager Operational
Risk Manager (North America - Canada) Operational
Risk Manager (North America - US) Operational
Risk Manager (Europe - Germany) Operational
Risk Manager (Africa - South Africa) Operational
Risk Manager (Asia Pacific - Australia) Operational
Risk Manager (Asia Pacific - Japan) Operational
Risk Manager (Asia Pacific - Singapore) Operational
Risk Manager (South America - Brazil) Operational
HighBond - Toolkits Operational
Toolkits (North America - Canada) Operational
Toolkits (North America - US) Operational
Toolkits (Europe - Germany) Operational
Toolkits (Africa - South Africa) Operational
Toolkits (Asia Pacific - Australia) Operational
Toolkits (Asia Pacific - Japan) Operational
Toolkits (Asia Pacific - Singapore) Operational
Toolkits (South America - Brazil) Operational
Toolkits (GovCloud US Federal) Operational
Toolkits (GovCloud US SLED) Operational
Toolkits (GovCloud US 3) Operational
HighBond - Activity Tracker Operational
Activity Tracker (North America - US) Operational
Activity Tracker (North America - Canada) Operational
Activity Tracker (South America - Brazil) Operational
Activity Tracker (Europe - Germany) Operational
Activity Tracker (Africa - South Africa) Operational
Activity Tracker (Asia Pacific - Japan) Operational
Activity Tracker (Asia Pacific - Singapore) Operational
Activity Tracker (Asia Pacific - Australia) Operational
Activity Tracker (GovCloud US Federal) Operational
Activity Tracker (GovCloud US SLED) Operational
HighBond - Notification Service Operational
Notification Service (North America - US) Operational
Notification Service (North America - Canada) Operational
Notification Service (South America - Brazil) Operational
Notification Service (Europe - Germany) Operational
Notification Service (Africa - South Africa) Operational
Notification Service (Asia Pacific - Japan) Operational
Notification Service (Asia Pacific - Singapore) Operational
Notification Service (Asia Pacific - Australia) Operational
Notification Service (GovCloud US Federal) Operational
Notification Service (GovCloud US SLED) Operational
Mission Driven - Boardeffect Operational
Boardeffect (North America - Canada) Operational
Boardeffect (North America - US) Operational
Boardeffect (Europe - Germany) Operational
Boardeffect (Europe - UK) Operational
Boardeffect (Asia Pacific - Australia) Operational
Boardeffect (US Federal) Operational
Mission Driven - Community Operational
Community (North America - Canada) Operational
Community (North America - US) Operational
Mission Driven - iCompass Operational
iCompass (North America - Canada) Operational
iCompass (North America - US) Operational
Mission Driven - BoardDocs Operational
BoardDocs (North America - US) Operational
Network - Director Network Operational
Director Network (Europe - Germany) Operational
Risk Intelligence - Risk Intelligence Data Operational
Risk Intelligence Data (North America - US) Operational
Risk Intelligence Data (Europe - Germany) Operational
Risk Intelligence - Info4c Operational
Info4c (North America - US) Operational
Info4c (Europe - Germany) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 8, 2023

No incidents reported today.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

Unresolved incident: Diligent Governance Intel experiencing data performance issue.

Jun 5, 2023
Boards - The export functionality is not working in the UK region
Update - This incident has been resolved.
Jun 5, 11:20 UTC
Resolved - This incident has been resolved.
Jun 5, 11:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 09:42 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 5, 09:38 UTC
Investigating - Customers could receive error messages when trying to export files on our web portal.
Jun 5, 09:14 UTC
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Third Party Manager - email notification feature is currently experiencing degradation in performance
Resolved - This incident has been resolved.
Jun 2, 22:04 UTC
Update - US Third-Party Manager email notification services have been restored.
Jun 2, 22:04 UTC
Update - Our team is actively involved in investigating on the issue and expediting the process of resolving the issue.
Jun 2, 19:39 UTC
Investigating - Third Party Manager users may encounter an issue where the email reminder notification is not functioning
Jun 2, 19:37 UTC
ICS applications and PolicyManager - applications are down
Resolved - This incident has been resolved.
Jun 2, 21:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 21:20 UTC
Update - Our team is actively troubleshooting the issue to resolve it as quickly as possible.
Jun 2, 11:55 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 2, 11:28 UTC
Investigating - Applications are currently experiencing an outage that is preventing all customers from accessing our service.
Jun 2, 11:25 UTC
Third Party Manager: Email service down
Resolved - This incident has been resolved.
Jun 2, 15:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 13:44 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 2, 13:44 UTC
Update - Our team has started the investigation and taking swift action to expedite the resolution of the issue.
Jun 2, 12:56 UTC
Investigating - Users are experiencing email service failure
Jun 2, 12:55 UTC
Jun 1, 2023
May 31, 2023
Boarddocs issues with viewing documents prior to 2023.
Update - Issue is fixed and users have confirmed
May 31, 12:21 UTC
Resolved - This incident has been resolved.
May 31, 12:21 UTC
Monitoring - Issue has been identified and fixed.
May 31, 12:20 UTC
Identified - The issue has been identified and a fix is being implemented.
May 31, 07:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 06:35 UTC
Identified - The issue has been identified and a fix is being implemented.
May 31, 03:56 UTC
Investigating - We are seeing issues with customers being able to retrieve documents prior to 2023 and are working on a fix for this.
May 30, 22:33 UTC
May 30, 2023
Third Party Manager - Degraded performance in US region
Resolved - This incident has been resolved.
May 30, 17:45 UTC
Monitoring - The issue appears to be resolved, we are monitoring from our side.
May 30, 15:12 UTC
Identified - The issue has been identified and a fix is being implemented.
May 30, 14:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 09:53 UTC
Identified - Team has identified the issue and working on resolution
May 30, 09:36 UTC
Update - Teams are actively investigating the issue
May 30, 09:20 UTC
Investigating - Customers might experience performance degradation while using Third Party Manager in US region.
May 30, 08:50 UTC
May 29, 2023
Url eu.securimate.com is currently unavailable
Resolved - This incident has been resolved.
May 29, 12:04 UTC
Monitoring - Issue is resolved.
May 29, 12:01 UTC
Identified - Issue has been identified
May 29, 12:00 UTC
Investigating - Users are currently not able to access third party manager in the EU
May 29, 11:58 UTC
May 28, 2023

No incidents reported.

May 27, 2023
Maintenance Advisory: Scheduled Maintenance on BoardEffect in US Region
Completed - The scheduled maintenance has been completed.
May 27, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 05:30 UTC
Scheduled -
Services/Location:
BoardEffect in US Region

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, BoardEffect may become unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring BoardEffect in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
May 26, 15:26 UTC
Maintenance Advisory: Scheduled Maintenance on BoardEffect in Canada Region
Completed - The scheduled maintenance has been completed.
May 27, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 04:30 UTC
Scheduled -
Services/Location:
BoardEffect in Canada Region

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, BoardEffect may become unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring BoardEffect in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
May 26, 15:21 UTC
May 26, 2023
DGI (Diligent Governance Intelligence) insights website is down
Resolved - This incident has been resolved.
May 26, 22:29 UTC
Monitoring - Issue is currently being validated
May 26, 19:55 UTC
Identified - Team have identified the issue
May 26, 17:52 UTC
Update - Our team is actively troubleshooting the issue to determine the cause of the issue
May 26, 17:25 UTC
Investigating - DGI Insight application website is currently down
May 26, 17:19 UTC
May 25, 2023

No incidents reported.

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