Stay informed for any service interruptions
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Board & Leadership - Messenger Operational
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Board & Leadership - Minutes Operational
Minutes (North America - Canada) Operational
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Board & Leadership - Questionnaires Operational
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Board & Leadership - Secure File Sharing Operational
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Secure File Sharing (Europe - Germany) Operational
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Board & Leadership - BoardPacks Operational
BoardPacks Operational
Board & Leadership - Directorpoint Operational
Directorpoint (North America - US) Operational
Board & Leadership - Workflow Operational
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Board & Leadership - Virtualboardroom Operational
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Board & Leadership - Boardpaq Operational
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Compliance - COI Risk Manager Operational
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Compliance - Third-Party Manager Operational
Third-Party Manager (North America - US) Operational
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Compliance - Policy Manager Operational
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Compliance - Incident Manager Operational
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Compliance - Compliance Wave Operational
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Data and Intelligence - Compensation & Governance Intel (CgLytics) Operational
Compensation & Governance Intel (Europe - Germany) Operational
Data and Intelligence - Diligent Governance Intel (Manzama) Operational
Diligent Governance Intel (North America - US) Operational
Data and Intelligence - Diligent Market Intelligence Operational
Diligent Market Intelligence Operational
Diligent ESG Operational
Diligent ESG (Europe - Ireland) Operational
Diligent ESG (Europe - Germany) Operational
Diligent ESG (North America - US) Operational
Governance Operations - Entities Operational
Entities (North America - Canada) Operational
Entities (North America - US) Operational
Entities (Europe - Germany) Operational
Entities (Europe - UK) Operational
Entities (Asia Pacific - Australia) Operational
Governance Operations - Equity (Equityeffect) Operational
Equity (North America - US) Operational
HighBond - Launchpad Operational
Launchpad (North America - US) Operational
Launchpad (GovCloud US Federal) Operational
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HighBond - Projects Operational
Projects (North America - Canada) Operational
Projects (North America - US) Operational
Projects (Europe - Germany) Operational
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Projects (South America - Brazil) Operational
Projects (GovCloud US Federal) Operational
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HighBond - Results Operational
Results (North America - Canada) Operational
Results (North America - US) Operational
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Results (Africa - South Africa) Operational
Results (Asia Pacific - Australia) Operational
Results (Asia Pacific - Japan) Operational
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Results (GovCloud US Federal) Operational
Results (GovCloud US SLED) Operational
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HighBond - Robots Operational
Robots (North America - Canada) Operational
Robots (North America - US) Operational
Robots (Europe - Germany) Operational
Robots (Africa - South Africa) Operational
Robots (Asia Pacific - Australia) Operational
Robots (Asia Pacific - Japan) Operational
Robots (Asia Pacific - Singapore) Operational
Robots (South America - Brazil) Operational
Robots (GovCloud US Federal) Operational
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HighBond - Strategy Operational
Strategy (North America - Canada) Operational
Strategy (North America - US) Operational
Strategy (Europe - Germany) Operational
Strategy (Africa - South Africa) Operational
Strategy (Asia Pacific - Australia) Operational
Strategy (Asia Pacific - Japan) Operational
Strategy (Asia Pacific - Singapore) Operational
Strategy (South America - Brazil) Operational
Strategy (GovCloud US Federal) Operational
Strategy (GovCloud US SLED) Operational
Strategy (GovCloud US 3) Operational
HighBond - Reports Operational
Reports (North America - Canada) Operational
Reports (North America - US) Operational
Reports (Europe - Germany) Operational
Reports (Africa - South Africa) Operational
Reports (Asia Pacific - Australia) Operational
Reports (Asia Pacific - Japan) Operational
Reports (Asia Pacific - Singapore) Operational
Reports (South America - Brazil) Operational
Reports (GovCloud US Federal) Operational
Reports (GovCloud US SLED) Operational
HighBond - Activity Center Operational
Activity Center (North America - Canada) Operational
Activity Center (North America - US) Operational
Activity Center (Europe - Germany) Operational
Activity Center (Asia Pacific - Australia) Operational
Activity Center (Asia Pacific - Japan) Operational
Activity Center (Asia Pacific - Singapore) Operational
Activity Center (South America - Brazil) Operational
Activity Center (GovCloud US 3) Operational
HighBond - Assets & Workflows Operational
Assets & Workflows (North America - Canada) Operational
Assets & Workflows (North America - US) Operational
Assets & Workflows (Europe - Germany) Operational
Assets & Workflows (Africa - South Africa) Operational
Assets & Workflows (Asia Pacific - Australia) Operational
Assets & Workflows (Asia Pacific - Japan) Operational
Assets & Workflows (Asia Pacific - Singapore) Operational
Assets & Workflows (South America - Brazil) Operational
Assets & Workflows (GovCloud US Federal) Operational
Assets & Workflows (GovCloud US SLED) Operational
Assets & Workflows (GovCloud US 3) Operational
Diligent Connect Operational
Diligent Connect Operational
Diligent - Academy Operational
Diligent Academy Operational
HighBond - Analytics Operational
Analytics (North America - Canada) Operational
Analytics (North America - US) Operational
Analytics (Europe - Germany) Operational
Analytics (Africa - South Africa) Operational
Analytics (Asia Pacific - Australia) Operational
Analytics (Asia Pacific - Japan) Operational
Analytics (South America - Brazil) Operational
Analytics (GovCloud US Federal) Operational
Analytics (GovCloud US SLED) Operational
HighBond - Risk Manager Operational
Risk Manager (North America - Canada) Operational
Risk Manager (North America - US) Operational
Risk Manager (Europe - Germany) Operational
Risk Manager (Africa - South Africa) Operational
Risk Manager (Asia Pacific - Australia) Operational
Risk Manager (Asia Pacific - Japan) Operational
Risk Manager (Asia Pacific - Singapore) Operational
Risk Manager (South America - Brazil) Operational
HighBond - Toolkits Operational
Toolkits (North America - Canada) Operational
Toolkits (North America - US) Operational
Toolkits (Europe - Germany) Operational
Toolkits (Africa - South Africa) Operational
Toolkits (Asia Pacific - Australia) Operational
Toolkits (Asia Pacific - Japan) Operational
Toolkits (Asia Pacific - Singapore) Operational
Toolkits (South America - Brazil) Operational
Toolkits (GovCloud US Federal) Operational
Toolkits (GovCloud US SLED) Operational
Toolkits (GovCloud US 3) Operational
HighBond - Activity Tracker Operational
Activity Tracker (North America - US) Operational
Activity Tracker (North America - Canada) Operational
Activity Tracker (South America - Brazil) Operational
Activity Tracker (Europe - Germany) Operational
Activity Tracker (Africa - South Africa) Operational
Activity Tracker (Asia Pacific - Japan) Operational
Activity Tracker (Asia Pacific - Singapore) Operational
Activity Tracker (Asia Pacific - Australia) Operational
Activity Tracker (GovCloud US Federal) Operational
Activity Tracker (GovCloud US SLED) Operational
HighBond - Assessments Operational
Assessments (North America - Canada) Operational
Assessments (North America - US) Operational
Assessments (Europe - Germany) Operational
Assessments (Africa - South Africa) Operational
Assessments (Asia Pacific - Australia) Operational
Assessments (Asia Pacific - Japan) Operational
Assessments (South America - Brazil) Operational
Assessments (GovCloud US Federal) Operational
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HighBond - Asset Inventory Operational
Asset Inventory (North America - Canada) Operational
Asset Inventory (North America - US) Operational
Asset Inventory (Europe - Germany) Operational
Asset Inventory (Africa - South Africa) Operational
Asset Inventory (Asia Pacific - Australia) Operational
Asset Inventory (Asia Pacific - Japan) Operational
Asset Inventory (South America - Brazil) Operational
Asset Inventory (GovCloud US Federal) Operational
Asset Inventory (GovCloud US SLED) Operational
HighBond - Asset Manager Operational
Asset Manager (North America - Canada) Operational
Asset Manager (North America - US) Operational
Asset Manager (Europe - Germany) Operational
Asset Manager (Africa - South Africa) Operational
Asset Manager (Asia Pacific - Australia) Operational
Asset Manager (Asia Pacific - Japan) Operational
Asset Manager (South America - Brazil) Operational
Asset Manager (Asia Pacific - Singapore) Operational
HighBond - Assurance Plans Operational
Assurance Plans (North America - Canada) Operational
Assurance Plans (North America - US) Operational
Assurance Plans (Europe - Germany) Operational
Assurance Plans (Africa - South Africa) Operational
Assurance Plans (Asia Pacific - Australia) Operational
Assurance Plans (Asia Pacific - Japan) Operational
Assurance Plans (South America - Brazil) Operational
Assurance Plans (GovCloud US Federal) Operational
Assurance Plans (GovCloud US SLED) Operational
HighBond - Audit Operational
Audit (Africa - South Africa) Operational
Audit (Asia Pacific - Australia) Operational
Audit (Asia Pacific - Japan) Operational
Audit (Asia Pacific - Singapore) Operational
Audit (Europe - Germany) Operational
Audit (Europe - UK) Operational
Audit (North America - Canada) Operational
Audit (North America - US) Operational
Audit (South America - Brazil) Operational
HighBond - Notification Service Operational
Notification Service (North America - US) Operational
Notification Service (North America - Canada) Operational
Notification Service (South America - Brazil) Operational
Notification Service (Europe - Germany) Operational
Notification Service (Africa - South Africa) Operational
Notification Service (Asia Pacific - Japan) Operational
Notification Service (Asia Pacific - Singapore) Operational
Notification Service (Asia Pacific - Australia) Operational
Notification Service (GovCloud US Federal) Operational
Notification Service (GovCloud US SLED) Operational
HighBond - Compliance Maps Operational
Compliance Maps (North America - Canada) Operational
Compliance Maps (North America - US) Operational
Compliance Maps (Europe - Germany) Operational
Compliance Maps (Africa - South Africa) Operational
Compliance Maps (Asia Pacific - Australia) Operational
Compliance Maps (Asia Pacific - Japan) Operational
Compliance Maps (South America - Brazil) Operational
Compliance Maps (GovCloud US Federal) Operational
Compliance Maps (GovCloud US SLED) Operational
HighBond - Downloads Operational
Downloads (North America - Canada) Operational
Downloads (North America - US) Operational
Downloads (Europe - Germany) Operational
Downloads (Africa - South Africa) Operational
Downloads (Asia Pacific - Australia) Operational
Downloads (Asia Pacific - Japan) Operational
Downloads (South America - Brazil) Operational
Downloads (GovCloud US Federal) Operational
Downloads (GovCloud US SLED) Operational
HighBond - Frameworks Operational
Frameworks (North America - Canada) Operational
Frameworks (North America - US) Operational
Frameworks (Europe - Germany) Operational
Frameworks (Africa - South Africa) Operational
Frameworks (Asia Pacific - Australia) Operational
Frameworks (Asia Pacific - Singapore) Operational
Frameworks (South America - Brazil) Operational
Frameworks (GovCloud US Federal) Operational
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HighBond - Help Docs Operational
Help Docs (North America - Canada) Operational
Help Docs (North America - US) Operational
Help Docs (Europe - Germany) Operational
Help Docs (Africa - South Africa) Operational
Help Docs (Asia Pacific - Australia) Operational
Help Docs (Asia Pacific - Japan) Operational
Help Docs (South America - Brazil) Operational
Help Docs (GovCloud US Federal) Operational
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HighBond - Issue Tracker Operational
Issue Tracker (North America - Canada) Operational
Issue Tracker (North America - US) Operational
Issue Tracker (Europe - Germany) Operational
Issue Tracker (Africa - South Africa) Operational
Issue Tracker (Asia Pacific - Australia) Operational
Issue Tracker (Asia Pacific - Japan) Operational
Issue Tracker (South America - Brazil) Operational
Issue Tracker (GovCloud US Federal) Operational
Issue Tracker (GovCloud US SLED) Operational
HighBond - Mission Control Operational
Mission Control (North America - Canada) Operational
Mission Control (North America - US) Operational
Mission Control (Europe - Germany) Operational
Mission Control (Africa - South Africa) Operational
Mission Control (Asia Pacific - Australia) Operational
Mission Control (Asia Pacific - Japan) Operational
Mission Control (South America - Brazil) Operational
Mission Control (GovCloud US Federal) Operational
Mission Control (GovCloud US SLED) Operational
HighBond - Scheduler Operational
Scheduler (North America - Canada) Operational
Scheduler (North America - US) Operational
Scheduler (Europe - Germany) Operational
Scheduler (Africa - South Africa) Operational
Scheduler (Asia Pacific - Australia) Operational
Scheduler (Asia Pacific - Japan) Operational
Scheduler (South America - Brazil) Operational
Scheduler (GovCloud US Federal) Operational
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HighBond - Storyboards Operational
Storyboards (North America - Canada) Operational
Storyboards (North America - US) Operational
Storyboards (Europe - Germany) Operational
Storyboards (Africa - South Africa) Operational
Storyboards (Asia Pacific - Australia) Operational
Storyboards (Asia Pacific - Japan) Operational
Storyboards (South America - Brazil) Operational
Storyboards (GovCloud US Federal) Operational
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HighBond - Task Tracker Operational
Task Tracker (North America - Canada) Operational
Task Tracker (North America - US) Operational
Task Tracker (Europe - Germany) Operational
Task Tracker (Africa - South Africa) Operational
Task Tracker (Asia Pacific - Australia) Operational
Task Tracker (Asia Pacific - Japan) Operational
Task Tracker (South America - Brazil) Operational
Task Tracker (GovCloud US Federal) Operational
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HighBond - Timesheets Operational
Timesheets (North America - Canada) Operational
Timesheets (North America - US) Operational
Timesheets (Europe - Germany) Operational
Timesheets (Africa - South Africa) Operational
Timesheets (Asia Pacific - Australia) Operational
Timesheets (Asia Pacific - Japan) Operational
Timesheets (South America - Brazil) Operational
Timesheets (GovCloud US Federal) Operational
Timesheets (GovCloud US SLED) Operational
Mission Driven - Boardeffect Operational
Boardeffect (North America - Canada) Operational
Boardeffect (North America - US) Operational
Boardeffect (Europe - Germany) Operational
Boardeffect (Europe - UK) Operational
Boardeffect (Asia Pacific - Australia) Operational
Boardeffect (US Federal) Operational
Mission Driven - Community Operational
Community (North America - Canada) Operational
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Mission Driven - iCompass Operational
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iCompass (North America - US) Operational
Mission Driven - BoardDocs Operational
BoardDocs (North America - US) Operational
Network - Director Network Operational
Director Network (Europe - Germany) Operational
Risk Intelligence - Risk Intelligence Data Operational
Risk Intelligence Data (North America - US) Operational
Risk Intelligence Data (Europe - Germany) Operational
Risk Intelligence - Info4c Operational
Info4c (North America - US) Operational
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Diligent Contact Center Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Advisory - SFS Australia Jun 14, 2024 11:00-14:00 UTC
Impact:
Please be advised that we will be performing maintenance on our systems. As a result, SFS will become unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Please do not use SFS Australia environment during the maintenance window.

Contact:
For any questions, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Posted on Jun 12, 2024 - 15:16 UTC
Maintenance Advisory - SFS Europe Jun 14, 2024 17:00-20:00 UTC
Impact:
Please be advised that we will be performing maintenance on our systems. As a result, SFS will become unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Please do not use SFS Europe environment during the maintenance window.

Contact:
For any questions, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Posted on Jun 12, 2024 - 15:10 UTC
Maintenance Advisory - SFS UK Jun 14, 2024 18:00-21:00 UTC
Impact:
Please be advised that we will be performing maintenance on our systems. As a result, SFS will become unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Please do not use SFS United Kingdom environment during the maintenance window.

Contact:
For any questions, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Posted on Jun 12, 2024 - 15:15 UTC
Past Incidents
Jun 13, 2024

No incidents reported today.

Jun 12, 2024

No incidents reported.

Jun 11, 2024
Resolved - This incident has been resolved.
Jun 11, 11:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 11:48 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 11, 11:46 UTC
Investigating - Users from US region are facing issues in sharing file.
Jun 11, 11:11 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 04:30 UTC
Scheduled - Robots Service in GovCloud US (Federal, SLED, 3)

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Workflow Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Workflow Robots execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Jun 5, 09:01 UTC
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024
Resolved - This incident has been resolved.
Jun 7, 12:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 12:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 7, 12:27 UTC
Investigating - We are currently investigating this issue.
Jun 7, 12:14 UTC
Resolved - This incident has been resolved.
Jun 7, 10:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 10:04 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 6, 20:47 UTC
Investigating - Users are experiencing slowness when taking actions within Community
Jun 6, 20:32 UTC
Jun 6, 2024
Resolved - This incident has been resolved.
Jun 6, 16:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 09:09 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 5, 08:52 UTC
Investigating - Users from US and EU regions encountering syncing issue while submitting the Form 2.0
Jun 4, 09:58 UTC
Resolved - This incident has been resolved.
Jun 6, 16:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 6, 16:12 UTC
Investigating - Actions are taking longer than expected to yield results in BoardEffect
Jun 6, 16:06 UTC
Completed - The scheduled maintenance has been completed.
Jun 6, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 06:00 UTC
Scheduled - Robots Service in All Commercial Regions

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Workflow Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Workflow Robots execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Jun 5, 08:57 UTC
Jun 5, 2024
Resolved - This incident has been resolved.
Jun 5, 20:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 19:27 UTC
Investigating - The application may be unavailable to users in the US and Canada
Jun 5, 18:32 UTC
Resolved - This incident has been resolved.
Jun 5, 19:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 18:38 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 5, 18:22 UTC
Update - Update

Conditions

- Incident remains in an investigating state
- 6 clients have reported thus far across different regions

Actions

- Hotfix continues to be prepared, Boards team will advise when the fix is ready

Jun 5, 17:56 UTC
Investigating - Exported documents/books are not being stored on users machines when exporting from the Diligent Boards website
Jun 5, 16:51 UTC
Jun 4, 2024
Resolved - This incident has been resolved.
Jun 4, 18:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 16:52 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 4, 16:49 UTC
Investigating - The application may be unavailable to users in the US and Canada
Jun 4, 16:25 UTC
Resolved - This incident has been resolved.
Jun 4, 12:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 3, 11:55 UTC
Investigating - Users from US and EU regions reported that the risk rating feature disappeared under third party profiles.
Jun 3, 09:44 UTC
Jun 3, 2024
Resolved - This incident has been resolved.
Jun 3, 19:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 3, 19:45 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 3, 18:25 UTC
Investigating - Some users in North America are unable to access the application
Jun 3, 17:26 UTC
Resolved - This incident has been resolved.
Jun 3, 18:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 3, 18:09 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 3, 16:34 UTC
Investigating - The application may be unavailable to users in the US and Canada
Jun 3, 16:17 UTC
Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024
Completed - The scheduled maintenance has been completed.
May 31, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 12:00 UTC
Scheduled -
Services/Location:
BoardEffect in Australia Region

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, BoardEffect may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring BoardEffect execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

May 30, 10:40 UTC
May 30, 2024

No incidents reported.