Get webhook notifications whenever Diligent Customer Facing creates an incident, updates an incident, resolves an incident or changes a component status.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 2026 - 13:00 UTC
Scheduled - Services/Location: Audit in Canada, US, Brazil, Germany, UK, Australia, Japan & Singapore regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Audit may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Audit execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 30, 07:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 02:00 UTC
Scheduled -
Services/Location: Results in All Govcloud regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Results and Schema Manager may become briefly unavailable during this time window. It may impact Visulaizer, Impact Reports, ACL Robots, ACL Desktop, Projects, ResultsV2, and Query Services as well. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Results execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 29, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 16:00 UTC
Scheduled -
Services/Location: Audit in Germany, UK, South Africa, Australia, Japan & Singapore regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Audit may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Audit execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 29, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 08:00 UTC
Scheduled -
Services/Location: Audit in Canada, US & Brazil regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Audit may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Audit execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 29, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 05:30 UTC
Scheduled -
Services/Location: Community in US region
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Community may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Community execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 28, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 12:00 UTC
Scheduled -
Please be advised that Diligent will be performing its regular monthly patching maintenance across the enterprise this weekend. This maintenance window will run from Friday through Sunday.
After patching is complete, we will conduct rolling application restarts between 10:00 PM and 2:00 AM in each data centerโs local time zone. This will begin with Australia at 10:00 PM(7:00 AM EST).
During this period, some products may experience brief, intermittent interruptions in service, but we do not anticipate any extended outages. Our teams will closely monitor all systems throughout the maintenance to minimize impact and ensure services are restored quickly if interruptions occur.
Jun 26, 09:32 UTC
Completed -
The scheduled maintenance has been completed.
Jun 27, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 07:00 UTC
Scheduled -
Services/Location: Entities in All Regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Entities may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Entities execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 26, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 05:30 UTC
Scheduled -
Services/Location: Community in CA region
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Community may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Community execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 25, 10:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 05:30 UTC
Scheduled -
Services/Location: Results in Canada, US & Brazil regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Results and Schema Manager may become briefly unavailable during this time window. It may impact Visulaizer, Impact Reports, ACL Robots, ACL Desktop, Projects, ResultsV2, and Query Services as well. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Results execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 25, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 03:30 UTC
Scheduled -
Services/Location: Results in South Africa, Germany & UK regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Results and Schema Manager may become briefly unavailable during this time window. It may impact Visulaizer, Impact Reports, ACL Robots, ACL Desktop, Projects, ResultsV2, and Query Services as well. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Results execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 25, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 04:00 UTC
Scheduled -
Services/Location: ACL AI Studio (ACL analytics) in Canada
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, ACL AI Studio (ACL analytics) may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring ACL AI Studio (ACL analytics) execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 24, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 13:00 UTC
Scheduled -
Services/Location: Results in Japan, Australia & Singapore Regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Results and Schema Manager may become briefly unavailable during this time window. It may impact Visulaizer, Impact Reports, ACL Robots, ACL Desktop, Projects, ResultsV2, and Query Services as well. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Results execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 23, 12:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 08:30 UTC
Scheduled -
Services/Location: Community in US & CA regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Community may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Community execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 23, 05:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 02:30 UTC
Scheduled -
Services/Location: Robots in all Govcloud regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Robots execution in the impacted regions outside of the scheduled maintenance window timeline.
Resolved -
This incident has been resolved.
Jun 22, 17:44 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 22, 17:38 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jun 22, 13:20 UTC
Investigating -
Users are unable to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!
Jun 22, 13:09 UTC
Completed -
The scheduled maintenance has been completed.
Jun 21, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 02:00 UTC
Scheduled -
Services/Location: BoardEffect in US region
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, BoardEffect may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring BoardEffect execution in the impacted regions outside of the scheduled maintenance window timeline.
Contact: For any questions or if you experience a disruption other than above, please contact BoardEffect Support: support@boardeffect.com
Jun 2, 11:31 UTC
Completed -
The scheduled maintenance has been completed.
Jun 19, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 05:00 UTC
Scheduled -
Services/Location: Community in US region
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Community may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Community execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 18, 10:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 08:30 UTC
Scheduled -
Services/Location: ACL AI Studio in all Commercial regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, ACL AI Studio may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring ACL AI Studio execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 18, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 05:00 UTC
Scheduled -
Services/Location: Community in CA region
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Community may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Community execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 17, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 06:00 UTC
Scheduled -
Services/Location: Robots in all commercial regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Robots execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 16, 15:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 13:00 UTC
Scheduled -
Services/Location: BoardEffect in Australia
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, BoardEffect may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring BoardEffect execution in the impacted regions outside of the scheduled maintenance window timeline.
Contact: For any questions or if you experience a disruption other than above, please contact BoardEffect Support: support@boardeffect.com.
Jun 15, 09:00 UTC
Completed -
The scheduled maintenance has been completed.
Jun 16, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 13:01 UTC
Scheduled -
Services/Location: BoardEffect in Australia
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, BoardEffect may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring BoardEffect execution in the impacted regions outside of the scheduled maintenance window timeline.
Contact: For any questions or if you experience a disruption other than above, please contact BoardEffect Support: support@boardeffect.com.
Jun 15, 09:00 UTC
Completed -
The scheduled maintenance has been completed.
Jun 16, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 06:30 UTC
Scheduled -
Services/Location: BoardEffect in Canada and US
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, BoardEffect may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring BoardEffect execution in the impacted regions outside of the scheduled maintenance window timeline.
Contact: For any questions or if you experience a disruption other than above, please contact BoardEffect Support: support@boardeffect.com.
Jun 15, 08:53 UTC
Completed -
The scheduled maintenance has been completed.
Jun 16, 05:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 02:30 UTC
Scheduled -
Services/Location: Robots in all Govcloud regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Robots execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Jun 16, 03:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 01:30 UTC
Scheduled -
Services/Location: BoardEffect in UK
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, BoardEffect may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring BoardEffect execution in the impacted regions outside of the scheduled maintenance window timeline.
Contact: For any questions or if you experience a disruption other than above, please contact BoardEffect Support: support@boardeffect.com.
Jun 15, 08:58 UTC