Stay informed for any service interruptions
Investigating - Some users may receive duplicate email notifications from the Third-Party Manager service.
Dec 08, 2023 - 15:34 UTC
Board & Leadership - Boards Operational
Boards (North America - Canada) Operational
Boards (North America - US) Operational
Boards (Europe - Germany) Operational
Boards (Europe - UK) Operational
Boards (Asia Pacific - Australia) Operational
Board & Leadership - Messenger Operational
Messenger (North America - Canada) Operational
Messenger (North America - US) Operational
Messenger (Europe - Germany) Operational
Messenger (Europe - UK) Operational
Messenger (Asia Pacific - Australia) Operational
Board & Leadership - Minutes Operational
Minutes (North America - Canada) Operational
Minutes (North America - US) Operational
Minutes (Europe - Germany) Operational
Minutes (Europe - UK) Operational
Minutes (Asia Pacific - Australia) Operational
Board & Leadership - Questionnaires Operational
Questionnaires (North America - Canada) Operational
Questionnaires (North America - US) Operational
Questionnaires (Europe - Germany) Operational
Questionnaires (Europe - UK) Operational
Questionnaires (Asia Pacific - Australia) Operational
Board & Leadership - Secure File Sharing Operational
Secure File Sharing (North America - Canada) Operational
Secure File Sharing (North America - US) Operational
Secure File Sharing (Europe - Germany) Operational
Secure File Sharing (Europe - UK) Operational
Secure File Sharing (Asia Pacific - Australia) Operational
Board & Leadership - BoardPacks Operational
BoardPacks Operational
Board & Leadership - Directorpoint Operational
Directorpoint (North America - US) Operational
Board & Leadership - Workflow Operational
Workflow (North America - US) Operational
Workflow (Europe - UK) Operational
Board & Leadership - Virtualboardroom Operational
Virtualboardroom (Europe - UK) Operational
Virtualboardroom (Europe - Ireland) Operational
Board & Leadership - Boardpaq Operational
Boardpaq (North America - US) Operational
Compliance - COI Risk Manager Operational
COI Risk Manager (North America - US) Operational
COI Risk Manager (Europe - Germany) Operational
Compliance - Third-Party Manager Degraded Performance
Third-Party Manager (North America - US) Degraded Performance
Third-Party Manager (Europe - Germany) Degraded Performance
Compliance - Policy Manager Operational
Policy Manager (North America - US) Operational
Policy Manager (Europe - Germany) Operational
Compliance - Incident Manager Operational
Incident Manager (North America - US) Operational
Incident Manager (Europe - Germany) Operational
Compliance - Compliance Wave Operational
Compliance Wave (North America - US) Operational
Data and Intelligence - Compensation & Governance Intel (CgLytics) Operational
Compensation & Governance Intel (Europe - Germany) Operational
Data and Intelligence - Diligent Governance Intel (Manzama) Operational
Diligent Governance Intel (North America - US) Operational
Data and Intelligence - Insightia Operational
Insightia Operational
ESG - Sustainability & ESG Reporting (Accuvio) Operational
Sustainability & ESG Reporting Operational
Governance Operations - Entities Operational
Entities (North America - Canada) Operational
Entities (North America - US) Operational
Entities (Europe - Germany) Operational
Entities (Europe - UK) Operational
Entities (Asia Pacific - Australia) Operational
Governance Operations - Equity (Equityeffect) Operational
Equity (North America - Canada) Operational
Equity (North America - US) Operational
Equity (Europe - Germany) Operational
Equity (Europe - UK) Operational
Equity (Asia Pacific - Australia) Operational
HighBond - Launchpad Operational
Launchpad (North America - US) Operational
Launchpad (GovCloud US Federal) Operational
Launchpad (GovCloud US SLED) Operational
Launchpad (GovCloud US 3) Operational
HighBond - Projects Operational
Projects (North America - Canada) Operational
Projects (North America - US) Operational
Projects (Europe - Germany) Operational
Projects (Africa - South Africa) Operational
Projects (Asia Pacific - Australia) Operational
Projects (Asia Pacific - Japan) Operational
Projects (Asia Pacific - Singapore) Operational
Projects (South America - Brazil) Operational
Projects (GovCloud US Federal) Operational
Projects (GovCloud US SLED) Operational
Projects (GovCloud US 3) Operational
HighBond - Results Operational
Results (North America - Canada) Operational
Results (North America - US) Operational
Results (Europe - Germany) Operational
Results (Africa - South Africa) Operational
Results (Asia Pacific - Australia) Operational
Results (Asia Pacific - Japan) Operational
Results (Asia Pacific - Singapore) Operational
Results (South America - Brazil) Operational
Results (GovCloud US Federal) Operational
Results (GovCloud US SLED) Operational
Results (GovCloud US 3) Operational
HighBond - Robots Operational
Robots (North America - Canada) Operational
Robots (North America - US) Operational
Robots (Europe - Germany) Operational
Robots (Africa - South Africa) Operational
Robots (Asia Pacific - Australia) Operational
Robots (Asia Pacific - Japan) Operational
Robots (Asia Pacific - Singapore) Operational
Robots (South America - Brazil) Operational
Robots (GovCloud US Federal) Operational
Robots (GovCloud US SLED) Operational
Robots (GovCloud US 3) Operational
HighBond - Strategy Operational
Strategy (North America - Canada) Operational
Strategy (North America - US) Operational
Strategy (Europe - Germany) Operational
Strategy (Africa - South Africa) Operational
Strategy (Asia Pacific - Australia) Operational
Strategy (Asia Pacific - Japan) Operational
Strategy (Asia Pacific - Singapore) Operational
Strategy (South America - Brazil) Operational
Strategy (GovCloud US Federal) Operational
Strategy (GovCloud US SLED) Operational
Strategy (GovCloud US 3) Operational
HighBond - Reports Operational
Reports (North America - Canada) Operational
Reports (North America - US) Operational
Reports (Europe - Germany) Operational
Reports (Africa - South Africa) Operational
Reports (Asia Pacific - Australia) Operational
Reports (Asia Pacific - Japan) Operational
Reports (Asia Pacific - Singapore) Operational
Reports (South America - Brazil) Operational
Reports (GovCloud US Federal) Operational
Reports (GovCloud US SLED) Operational
HighBond - Activity Center Operational
Activity Center (North America - Canada) Operational
Activity Center (North America - US) Operational
Activity Center (Europe - Germany) Operational
Activity Center (Asia Pacific - Australia) Operational
Activity Center (Asia Pacific - Japan) Operational
Activity Center (Asia Pacific - Singapore) Operational
Activity Center (South America - Brazil) Operational
Activity Center (GovCloud US 3) Operational
HighBond - Assets & Workflows Operational
Assets & Workflows (North America - Canada) Operational
Assets & Workflows (North America - US) Operational
Assets & Workflows (Europe - Germany) Operational
Assets & Workflows (Africa - South Africa) Operational
Assets & Workflows (Asia Pacific - Australia) Operational
Assets & Workflows (Asia Pacific - Japan) Operational
Assets & Workflows (Asia Pacific - Singapore) Operational
Assets & Workflows (South America - Brazil) Operational
Assets & Workflows (GovCloud US Federal) Operational
Assets & Workflows (GovCloud US SLED) Operational
Assets & Workflows (GovCloud US 3) Operational
Diligent Connect Operational
Diligent Connect Operational
Diligent - Academy Operational
Diligent Academy Operational
HighBond - Analytics Operational
Analytics (North America - Canada) Operational
Analytics (North America - US) Operational
Analytics (Europe - Germany) Operational
Analytics (Africa - South Africa) Operational
Analytics (Asia Pacific - Australia) Operational
Analytics (Asia Pacific - Japan) Operational
Analytics (South America - Brazil) Operational
Analytics (GovCloud US Federal) Operational
Analytics (GovCloud US SLED) Operational
HighBond - Risk Manager Operational
Risk Manager (North America - Canada) Operational
Risk Manager (North America - US) Operational
Risk Manager (Europe - Germany) Operational
Risk Manager (Africa - South Africa) Operational
Risk Manager (Asia Pacific - Australia) Operational
Risk Manager (Asia Pacific - Japan) Operational
Risk Manager (Asia Pacific - Singapore) Operational
Risk Manager (South America - Brazil) Operational
HighBond - Toolkits Operational
Toolkits (North America - Canada) Operational
Toolkits (North America - US) Operational
Toolkits (Europe - Germany) Operational
Toolkits (Africa - South Africa) Operational
Toolkits (Asia Pacific - Australia) Operational
Toolkits (Asia Pacific - Japan) Operational
Toolkits (Asia Pacific - Singapore) Operational
Toolkits (South America - Brazil) Operational
Toolkits (GovCloud US Federal) Operational
Toolkits (GovCloud US SLED) Operational
Toolkits (GovCloud US 3) Operational
HighBond - Activity Tracker Operational
Activity Tracker (North America - US) Operational
Activity Tracker (North America - Canada) Operational
Activity Tracker (South America - Brazil) Operational
Activity Tracker (Europe - Germany) Operational
Activity Tracker (Africa - South Africa) Operational
Activity Tracker (Asia Pacific - Japan) Operational
Activity Tracker (Asia Pacific - Singapore) Operational
Activity Tracker (Asia Pacific - Australia) Operational
Activity Tracker (GovCloud US Federal) Operational
Activity Tracker (GovCloud US SLED) Operational
HighBond - Assessments Operational
Assessments (North America - Canada) Operational
Assessments (North America - US) Operational
Assessments (Europe - Germany) Operational
Assessments (Africa - South Africa) Operational
Assessments (Asia Pacific - Australia) Operational
Assessments (Asia Pacific - Japan) Operational
Assessments (South America - Brazil) Operational
Assessments (GovCloud US Federal) Operational
Assessments (GovCloud US SLED) Operational
HighBond - Asset Inventory Operational
Asset Inventory (North America - Canada) Operational
Asset Inventory (North America - US) Operational
Asset Inventory (Europe - Germany) Operational
Asset Inventory (Africa - South Africa) Operational
Asset Inventory (Asia Pacific - Australia) Operational
Asset Inventory (Asia Pacific - Japan) Operational
Asset Inventory (South America - Brazil) Operational
Asset Inventory (GovCloud US Federal) Operational
Asset Inventory (GovCloud US SLED) Operational
HighBond - Asset Manager Operational
Asset Manager (North America - Canada) Operational
Asset Manager (North America - US) Operational
Asset Manager (Europe - Germany) Operational
Asset Manager (Africa - South Africa) Operational
Asset Manager (Asia Pacific - Australia) Operational
Asset Manager (Asia Pacific - Japan) Operational
Asset Manager (South America - Brazil) Operational
Asset Manager (Asia Pacific - Singapore) Operational
HighBond - Assurance Plans Operational
Assurance Plans (North America - Canada) Operational
Assurance Plans (North America - US) Operational
Assurance Plans (Europe - Germany) Operational
Assurance Plans (Africa - South Africa) Operational
Assurance Plans (Asia Pacific - Australia) Operational
Assurance Plans (Asia Pacific - Japan) Operational
Assurance Plans (South America - Brazil) Operational
Assurance Plans (GovCloud US Federal) Operational
Assurance Plans (GovCloud US SLED) Operational
HighBond - Notification Service Operational
Notification Service (North America - US) Operational
Notification Service (North America - Canada) Operational
Notification Service (South America - Brazil) Operational
Notification Service (Europe - Germany) Operational
Notification Service (Africa - South Africa) Operational
Notification Service (Asia Pacific - Japan) Operational
Notification Service (Asia Pacific - Singapore) Operational
Notification Service (Asia Pacific - Australia) Operational
Notification Service (GovCloud US Federal) Operational
Notification Service (GovCloud US SLED) Operational
HighBond - Compliance Maps Operational
Compliance Maps (North America - Canada) Operational
Compliance Maps (North America - US) Operational
Compliance Maps (Europe - Germany) Operational
Compliance Maps (Africa - South Africa) Operational
Compliance Maps (Asia Pacific - Australia) Operational
Compliance Maps (Asia Pacific - Japan) Operational
Compliance Maps (South America - Brazil) Operational
Compliance Maps (GovCloud US Federal) Operational
Compliance Maps (GovCloud US SLED) Operational
HighBond - Downloads Operational
Downloads (North America - Canada) Operational
Downloads (North America - US) Operational
Downloads (Europe - Germany) Operational
Downloads (Africa - South Africa) Operational
Downloads (Asia Pacific - Australia) Operational
Downloads (Asia Pacific - Japan) Operational
Downloads (South America - Brazil) Operational
Downloads (GovCloud US Federal) Operational
Downloads (GovCloud US SLED) Operational
HighBond - Frameworks Operational
Frameworks (North America - Canada) Operational
Frameworks (North America - US) Operational
Frameworks (Europe - Germany) Operational
Frameworks (Africa - South Africa) Operational
Frameworks (Asia Pacific - Australia) Operational
Frameworks (Asia Pacific - Singapore) Operational
Frameworks (South America - Brazil) Operational
Frameworks (GovCloud US Federal) Operational
Frameworks (GovCloud US SLED) Operational
HighBond - Help Docs Operational
Help Docs (North America - Canada) Operational
Help Docs (North America - US) Operational
Help Docs (Europe - Germany) Operational
Help Docs (Africa - South Africa) Operational
Help Docs (Asia Pacific - Australia) Operational
Help Docs (Asia Pacific - Japan) Operational
Help Docs (South America - Brazil) Operational
Help Docs (GovCloud US Federal) Operational
Help Docs (GovCloud US SLED) Operational
HighBond - Issue Tracker Operational
Issue Tracker (North America - Canada) Operational
Issue Tracker (North America - US) Operational
Issue Tracker (Europe - Germany) Operational
Issue Tracker (Africa - South Africa) Operational
Issue Tracker (Asia Pacific - Australia) Operational
Issue Tracker (Asia Pacific - Japan) Operational
Issue Tracker (South America - Brazil) Operational
Issue Tracker (GovCloud US Federal) Operational
Issue Tracker (GovCloud US SLED) Operational
HighBond - Mission Control Operational
Mission Control (North America - Canada) Operational
Mission Control (North America - US) Operational
Mission Control (Europe - Germany) Operational
Mission Control (Africa - South Africa) Operational
Mission Control (Asia Pacific - Australia) Operational
Mission Control (Asia Pacific - Japan) Operational
Mission Control (South America - Brazil) Operational
Mission Control (GovCloud US Federal) Operational
Mission Control (GovCloud US SLED) Operational
HighBond - Scheduler Operational
Scheduler (North America - Canada) Operational
Scheduler (North America - US) Operational
Scheduler (Europe - Germany) Operational
Scheduler (Africa - South Africa) Operational
Scheduler (Asia Pacific - Australia) Operational
Scheduler (Asia Pacific - Japan) Operational
Scheduler (South America - Brazil) Operational
Scheduler (GovCloud US Federal) Operational
Scheduler (GovCloud US SLED) Operational
HighBond - Storyboards Operational
Storyboards (North America - Canada) Operational
Storyboards (North America - US) Operational
Storyboards (Europe - Germany) Operational
Storyboards (Africa - South Africa) Operational
Storyboards (Asia Pacific - Australia) Operational
Storyboards (Asia Pacific - Japan) Operational
Storyboards (South America - Brazil) Operational
Storyboards (GovCloud US Federal) Operational
Storyboards (GovCloud US SLED) Operational
HighBond - Task Tracker Operational
Task Tracker (North America - Canada) Operational
Task Tracker (North America - US) Operational
Task Tracker (Europe - Germany) Operational
Task Tracker (Africa - South Africa) Operational
Task Tracker (Asia Pacific - Australia) Operational
Task Tracker (Asia Pacific - Japan) Operational
Task Tracker (South America - Brazil) Operational
Task Tracker (GovCloud US Federal) Operational
Task Tracker (GovCloud US SLED) Operational
HighBond - Timesheets Operational
Timesheets (North America - Canada) Operational
Timesheets (North America - US) Operational
Timesheets (Europe - Germany) Operational
Timesheets (Africa - South Africa) Operational
Timesheets (Asia Pacific - Australia) Operational
Timesheets (Asia Pacific - Japan) Operational
Timesheets (South America - Brazil) Operational
Timesheets (GovCloud US Federal) Operational
Timesheets (GovCloud US SLED) Operational
Mission Driven - Boardeffect Operational
Boardeffect (North America - Canada) Operational
Boardeffect (North America - US) Operational
Boardeffect (Europe - Germany) Operational
Boardeffect (Europe - UK) Operational
Boardeffect (Asia Pacific - Australia) Operational
Boardeffect (US Federal) Operational
Mission Driven - Community Operational
Community (North America - Canada) Operational
Community (North America - US) Operational
Mission Driven - iCompass Operational
iCompass (North America - Canada) Operational
iCompass (North America - US) Operational
Mission Driven - BoardDocs Operational
BoardDocs (North America - US) Operational
Network - Director Network Operational
Director Network (Europe - Germany) Operational
Risk Intelligence - Risk Intelligence Data Operational
Risk Intelligence Data (North America - US) Operational
Risk Intelligence Data (Europe - Germany) Operational
Risk Intelligence - Info4c Operational
Info4c (North America - US) Operational
Info4c (Europe - Germany) Operational
Diligent Contact Center Operational
Diligent Contact Center (North America - US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance

Services/Location:
HighBond Toolkits in All Regions

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, HighBond Toolkits become unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring HighBond Toolkits in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Posted on Dec 09, 2023 - 16:38 UTC
Past Incidents
Dec 10, 2023

No incidents reported today.

Dec 9, 2023
Completed - The scheduled maintenance has been completed.
Dec 9, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 06:00 UTC
Scheduled -
Services/Location:
BoardEffect in All Regions

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, BoardEffect may become unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring BoardEffect in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Dec 6, 15:33 UTC
Completed - The scheduled maintenance has been completed.
Dec 9, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 06:00 UTC
Scheduled -
Services/Location:
Minutes in All Regions

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Minutes may become unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Minutes in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Dec 6, 15:47 UTC
Dec 8, 2023
Resolved - This incident has been resolved.
Dec 8, 19:26 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 8, 19:26 UTC
Investigating - When importing from ACL or from a Robot task, some users receive an error.
Dec 8, 18:52 UTC
Resolved - This incident has been resolved.
Dec 8, 18:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 8, 18:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 8, 18:25 UTC
Investigating - Users are encountering an error message, preventing them from accessing the Robots app.
Dec 8, 16:27 UTC
Completed - The scheduled maintenance has been completed.
Dec 8, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 02:00 UTC
Scheduled -
Services/Location:
HighBond Reports in GovCloud US (Federal, SLED), North America (Canada, US), and South America (Brazil)

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, HighBond Reports may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring HighBond Reports in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Nov 10, 06:08 UTC
Completed - The scheduled maintenance has been completed.
Dec 8, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 22:00 UTC
Scheduled -
Services/Location:
HighBond Reports in Africa (South Africa) and Europe (Germany)

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, HighBond Reports may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring HighBond Reports in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Nov 10, 06:06 UTC
Dec 7, 2023
Resolved - This incident has been resolved.
Dec 7, 20:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 7, 20:19 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 7, 20:18 UTC
Investigating - Users my receive an error when exporting from ACL for windows application. Users still can create a table from the Results application by uploading manually.
Dec 7, 19:31 UTC
Completed - The scheduled maintenance has been completed.
Dec 7, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 17:00 UTC
Scheduled -
Services/Location:
HighBond Reports in Asia Pacific (Australia, Japan, and Singapore)

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, HighBond Reports may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring HighBond Reports in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Nov 10, 17:38 UTC
Resolved - This incident has been resolved.
Dec 7, 11:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 7, 09:56 UTC
Update - We are continuing to investigate this issue.
Dec 6, 17:42 UTC
Investigating - During the REVIEW mode not all the sections are expanding for some users.
Dec 6, 15:45 UTC
Completed - The scheduled maintenance has been completed.
Dec 7, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:02 UTC
Scheduled -
Services/Location:
HighBond Robots, Projects, Results and Strategy in GovCloud US (Federal, SLED, 3), North America (Canada, US), and South America (Brazil)

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, HighBond Robots, Projects, Results and Strategy may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring HighBond Robots, Projects, Results or Strategy in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Nov 10, 05:57 UTC
Completed - The scheduled maintenance has been completed.
Dec 7, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 22:00 UTC
Scheduled -
Services/Location:
HighBond Robots, Projects, Results and Strategy in Africa (South Africa) and Europe (Germany)

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, HighBond Robots, Projects, Results and Strategy may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring HighBond Robots, Projects, Results or Strategy in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Nov 10, 05:53 UTC
Dec 6, 2023
Resolved - This incident has been resolved.
Dec 6, 21:44 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 6, 21:44 UTC
Investigating - When trying to use or signing into the Community service, some users may experience system slowness.
Dec 6, 20:38 UTC
Completed - The scheduled maintenance has been completed.
Dec 6, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 17:00 UTC
Scheduled -
Services/Location:
HighBond Robots, Projects, Results and Strategy in Asia Pacific (Australia, Japan, and Singapore)

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, HighBond Robots, Projects, Results and Strategy may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring HighBond Robots, Projects, Results or Strategy in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Nov 10, 05:48 UTC
Dec 5, 2023

No incidents reported.

Dec 4, 2023
Resolved - This incident has been resolved.
Dec 4, 05:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 05:36 UTC
Identified - Customers may encounter issues with the Funds page in Production as it is not loading and is throwing exceptions
Dec 4, 05:36 UTC
Resolved - This incident has been resolved.
Dec 4, 01:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 01:08 UTC
Update - Diligent has identified an issue loading the Minutes module in Prod01 Canada. The technical team is working on clearing the issue.
Dec 4, 01:08 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 4, 01:07 UTC
Dec 3, 2023
Completed - The scheduled maintenance has been completed.
Dec 3, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 UTC
Scheduled -
Services/Location:
BoardEffect in UK and EU Regions

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, BoardEffect may become unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring BoardEffect in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Nov 29, 14:59 UTC
Dec 2, 2023
Completed - The scheduled maintenance has been completed.
Dec 2, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 06:01 UTC
Scheduled -
Services/Location:
BoardEffect in Canada, US, US Federal and Australia Regions

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, BoardEffect may become unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring BoardEffect in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Nov 29, 14:55 UTC
Dec 1, 2023

No incidents reported.

Nov 30, 2023
Resolved - This incident has been resolved.
Nov 30, 23:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 21:27 UTC
Investigating - When opening the web director or admin pages, books may not load for some users.
Nov 30, 21:24 UTC
Resolved - This incident has been resolved.
Nov 30, 16:59 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 30, 16:58 UTC
Investigating - Some users in the EU region may experience issues when clicking on the dashboard link, the dashboard may not load.
Nov 30, 16:58 UTC
Nov 29, 2023
Resolved - This incident has been resolved.
Nov 29, 22:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 22:07 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 29, 21:53 UTC
Investigating - Users may experience unexpected log outs while using the Accuvio service.
Nov 29, 19:53 UTC
Resolved - This incident has been resolved.
Nov 29, 20:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 20:37 UTC
Identified - Users in the US Region may have trouble accessing Third-Party Manager. We are currently working to restore service as soon as possible.
Nov 29, 20:33 UTC
Nov 28, 2023
Resolved - This incident has been resolved.
Nov 28, 21:37 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 28, 19:07 UTC
Investigating - New users may experience an issue when trying to log in for the first time. This issue should not affect existing users.
Nov 28, 19:01 UTC
Completed - The scheduled maintenance has been completed.
Nov 28, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 20, 17:29 UTC
Scheduled - Scheduled Maintenance is planned for HighBond Asset and Workflow on Nov 27, 2pm-6pm PST in GovCloud US regions (3). While maintenance is in progress, the following services may be temporarily unavailable or degraded:

HighBond - Asset Inventory
HighBond - Assets & Workflows

We schedule maintenance only when necessary and we do apologize for any inconvenience. If you have any questions or concerns, please contact your Customer Success Manager.

Nov 27, 22:00 UTC
Resolved - This incident has been resolved.
Nov 28, 00:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 00:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 24, 20:12 UTC
Investigating - Report admins and writers may experience issues accessing existing Dashboards and Analysis through an authoring session within QuickSight

Note: The get embed URL works for existing Dashboards.

Nov 24, 08:38 UTC
Nov 27, 2023
Nov 26, 2023
Resolved - This incident has been resolved.
Nov 26, 02:46 UTC
Monitoring - "We're sorry for the frustration this issue has caused and appreciate your patience as we worked to resolve it."
Nov 26, 02:42 UTC
Update - Our team is actively troubleshooting the issue to determine the cause and resolve it as quickly as possible.
Nov 26, 01:42 UTC
Investigating - We are currently investigating this issue.
Nov 26, 01:34 UTC