Stay informed for any service interruptions
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Boards (North America - Canada) Operational
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Boards (Asia Pacific - Australia) Operational
Board & Leadership - Messenger Operational
Messenger (North America - Canada) Operational
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Board & Leadership - Minutes Operational
Minutes (North America - Canada) Operational
Minutes (North America - US) Operational
Minutes (Europe - Germany) Operational
Minutes (Europe - UK) Operational
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Board & Leadership - Questionnaires Operational
Questionnaires (North America - Canada) Operational
Questionnaires (North America - US) Operational
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Board & Leadership - Secure File Sharing Operational
Secure File Sharing (North America - Canada) Operational
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Board & Leadership - Virtualboardroom Operational
Virtualboardroom (Europe - UK) Operational
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Compliance - COI Risk Manager Operational
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Compliance - Third-Party Manager Operational
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Compliance - Policy Manager Operational
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Compliance - Incident Manager Operational
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Compliance - Compliance Wave Operational
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Data and Intelligence - Compensation & Governance Intel (CgLytics) Operational
Compensation & Governance Intel (Europe - Germany) Operational
Data and Intelligence - Diligent Governance Intel (Manzama) Operational
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Data and Intelligence - Diligent Market Intelligence Operational
Diligent Market Intelligence Operational
Diligent ESG Operational
Diligent ESG (Europe - Ireland) Operational
Diligent ESG (Europe - Germany) Operational
Diligent ESG (North America - US) Operational
Governance Operations - Entities Operational
Entities (North America - Canada) Operational
Entities (North America - US) Operational
Entities (Europe - Germany) Operational
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Governance Operations - Equity (Equityeffect) Operational
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Diligent Academy Operational
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Activity Center (Asia Pacific - Singapore) Operational
Activity Center (South America - Brazil) Operational
Activity Center (GovCloud US 3) Operational
HighBond - Assets & Workflows Operational
Assets & Workflows (North America - Canada) Operational
Assets & Workflows (North America - US) Operational
Assets & Workflows (Europe - Germany) Operational
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HighBond - Analytics Operational
Analytics (North America - Canada) Operational
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HighBond - Activity Tracker Operational
Activity Tracker (North America - US) Operational
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Activity Tracker (South America - Brazil) Operational
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Activity Tracker (Africa - South Africa) Operational
Activity Tracker (Asia Pacific - Japan) Operational
Activity Tracker (Asia Pacific - Singapore) Operational
Activity Tracker (Asia Pacific - Australia) Operational
Activity Tracker (GovCloud US Federal) Operational
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HighBond - Assessments Operational
Assessments (North America - Canada) Operational
Assessments (North America - US) Operational
Assessments (Europe - Germany) Operational
Assessments (Europe - UK) Operational
Assessments (Africa - South Africa) Operational
Assessments (Asia Pacific - Australia) Operational
Assessments (Asia Pacific - Singapore) Operational
Assessments (Asia Pacific - Japan) Operational
Assessments (South America - Brazil) Operational
Assessments (GovCloud US Federal) Operational
Assessments (GovCloud US SLED) Operational
HighBond - Asset Inventory Operational
Asset Inventory (North America - Canada) Operational
Asset Inventory (North America - US) Operational
Asset Inventory (Europe - Germany) Operational
Asset Inventory (Africa - South Africa) Operational
Asset Inventory (Asia Pacific - Australia) Operational
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Asset Inventory (GovCloud US Federal) Operational
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HighBond - Asset Manager Operational
Asset Manager (North America - Canada) Operational
Asset Manager (North America - US) Operational
Asset Manager (Europe - Germany) Operational
Asset Manager (Europe - UK) Operational
Asset Manager (Africa - South Africa) Operational
Asset Manager (Asia Pacific - Australia) Operational
Asset Manager (Asia Pacific - Japan) Operational
Asset Manager (South America - Brazil) Operational
Asset Manager (Asia Pacific - Singapore) Operational
HighBond - Assurance Plans Operational
Assurance Plans (North America - Canada) Operational
Assurance Plans (North America - US) Operational
Assurance Plans (Europe - Germany) Operational
Assurance Plans (Africa - South Africa) Operational
Assurance Plans (Asia Pacific - Australia) Operational
Assurance Plans (Asia Pacific - Japan) Operational
Assurance Plans (South America - Brazil) Operational
Assurance Plans (GovCloud US Federal) Operational
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HighBond - Audit Operational
Audit (Africa - South Africa) Operational
Audit (Asia Pacific - Australia) Operational
Audit (Asia Pacific - Japan) Operational
Audit (Asia Pacific - Singapore) Operational
Audit (Europe - Germany) Operational
Audit (Europe - UK) Operational
Audit (North America - Canada) Operational
Audit (North America - US) Operational
Audit (South America - Brazil) Operational
HighBond - Compliance Maps Operational
Compliance Maps (North America - Canada) Operational
Compliance Maps (North America - US) Operational
Compliance Maps (Europe - Germany) Operational
Compliance Maps (Europe - UK) Operational
Compliance Maps (Africa - South Africa) Operational
Compliance Maps (Asia Pacific - Australia) Operational
Compliance Maps (Asia Pacific - Singapore) Operational
Compliance Maps (Asia Pacific - Japan) Operational
Compliance Maps (South America - Brazil) Operational
Compliance Maps (GovCloud US Federal) Operational
Compliance Maps (GovCloud US SLED) Operational
HighBond - Downloads Operational
Downloads (North America - Canada) Operational
Downloads (North America - US) Operational
Downloads (Europe - Germany) Operational
Downloads (Africa - South Africa) Operational
Downloads (Asia Pacific - Australia) Operational
Downloads (Asia Pacific - Japan) Operational
Downloads (South America - Brazil) Operational
Downloads (GovCloud US Federal) Operational
Downloads (GovCloud US SLED) Operational
HighBond - Frameworks Operational
Frameworks (North America - Canada) Operational
Frameworks (North America - US) Operational
Frameworks (Europe - Germany) Operational
Frameworks (Europe - UK) Operational
Frameworks (Africa - South Africa) Operational
Frameworks (Asia Pacific - Australia) Operational
Frameworks (Asia Pacific - Japan) Operational
Frameworks (Asia Pacific - Singapore) Operational
Frameworks (South America - Brazil) Operational
Frameworks (GovCloud US Federal) Operational
Frameworks (GovCloud US SLED) Operational
HighBond - Help Docs Operational
Help Docs (North America - Canada) Operational
Help Docs (North America - US) Operational
Help Docs (Europe - Germany) Operational
Help Docs (Africa - South Africa) Operational
Help Docs (Asia Pacific - Australia) Operational
Help Docs (Asia Pacific - Japan) Operational
Help Docs (South America - Brazil) Operational
Help Docs (GovCloud US Federal) Operational
Help Docs (GovCloud US SLED) Operational
HighBond - Issue Tracker Operational
Issue Tracker (North America - Canada) Operational
Issue Tracker (North America - US) Operational
Issue Tracker (Europe - Germany) Operational
Issue Tracker (Africa - South Africa) Operational
Issue Tracker (Asia Pacific - Australia) Operational
Issue Tracker (Asia Pacific - Japan) Operational
Issue Tracker (South America - Brazil) Operational
Issue Tracker (GovCloud US Federal) Operational
Issue Tracker (GovCloud US SLED) Operational
HighBond - Launchpad Operational
Launchpad (North America - US) Operational
Launchpad (GovCloud US Federal) Operational
Launchpad (GovCloud US SLED) Operational
Launchpad (GovCloud US 3) Operational
HighBond - Mission Control Operational
Mission Control (North America - Canada) Operational
Mission Control (North America - US) Operational
Mission Control (Europe - Germany) Operational
Mission Control (Africa - South Africa) Operational
Mission Control (Asia Pacific - Australia) Operational
Mission Control (Asia Pacific - Japan) Operational
Mission Control (South America - Brazil) Operational
Mission Control (GovCloud US Federal) Operational
Mission Control (GovCloud US SLED) Operational
HighBond - Notification Service Operational
Notification Service (North America - US) Operational
Notification Service (North America - Canada) Operational
Notification Service (South America - Brazil) Operational
Notification Service (Europe - Germany) Operational
Notification Service (Africa - South Africa) Operational
Notification Service (Asia Pacific - Japan) Operational
Notification Service (Asia Pacific - Singapore) Operational
Notification Service (Asia Pacific - Australia) Operational
Notification Service (GovCloud US Federal) Operational
Notification Service (GovCloud US SLED) Operational
HighBond - Projects Operational
Projects (North America - Canada) Operational
Projects (North America - US) Operational
Projects (Europe - Germany) Operational
Projects (Europe - UK) Operational
Projects (Africa - South Africa) Operational
Projects (Asia Pacific - Australia) Operational
Projects (Asia Pacific - Japan) Operational
Projects (Asia Pacific - Singapore) Operational
Projects (South America - Brazil) Operational
Projects (GovCloud US Federal) Operational
Projects (GovCloud US SLED) Operational
Projects (GovCloud US 3) Operational
HighBond - Reports Operational
Reports (North America - Canada) Operational
Reports (North America - US) Operational
Reports (Europe - Germany) Operational
Reports (Africa - South Africa) Operational
Reports (Asia Pacific - Australia) Operational
Reports (Asia Pacific - Japan) Operational
Reports (Asia Pacific - Singapore) Operational
Reports (South America - Brazil) Operational
Reports (GovCloud US Federal) Operational
Reports (GovCloud US SLED) Operational
HighBond - Results Operational
Results (North America - Canada) Operational
Results (North America - US) Operational
Results (Europe - Germany) Operational
Results (Africa - South Africa) Operational
Results (Asia Pacific - Australia) Operational
Results (Asia Pacific - Japan) Operational
Results (Asia Pacific - Singapore) Operational
Results (South America - Brazil) Operational
Results (GovCloud US Federal) Operational
Results (GovCloud US SLED) Operational
Results (GovCloud US 3) Operational
HighBond - Risk Manager Operational
Risk Manager (North America - Canada) Operational
Risk Manager (North America - US) Operational
Risk Manager (Europe - Germany) Operational
Risk Manager (Europe - UK) Operational
Risk Manager (Africa - South Africa) Operational
Risk Manager (Asia Pacific - Australia) Operational
Risk Manager (Asia Pacific - Japan) Operational
Risk Manager (Asia Pacific - Singapore) Operational
Risk Manager (South America - Brazil) Operational
Risk Manager (GovCloud US Federal) Operational
Risk Manager (GovCloud US SLED) Operational
HighBond - Robots Operational
Robots (North America - Canada) Operational
Robots (North America - US) Operational
Robots (Europe - Germany) Operational
Robots (Africa - South Africa) Operational
Robots (Asia Pacific - Australia) Operational
Robots (Asia Pacific - Japan) Operational
Robots (Asia Pacific - Singapore) Operational
Robots (South America - Brazil) Operational
Robots (GovCloud US Federal) Operational
Robots (GovCloud US SLED) Operational
Robots (GovCloud US 3) Operational
HighBond - Scheduler Operational
Scheduler (North America - Canada) Operational
Scheduler (North America - US) Operational
Scheduler (Europe - Germany) Operational
Scheduler (Europe - UK) Operational
Scheduler (Africa - South Africa) Operational
Scheduler (Asia Pacific - Australia) Operational
Scheduler (Asia Pacific - Singapore) Operational
Scheduler (Asia Pacific - Japan) Operational
Scheduler (South America - Brazil) Operational
Scheduler (GovCloud US Federal) Operational
Scheduler (GovCloud US SLED) Operational
HighBond - Strategy Operational
Strategy (North America - Canada) Operational
Strategy (North America - US) Operational
Strategy (Europe - Germany) Operational
Strategy (Africa - South Africa) Operational
Strategy (Asia Pacific - Australia) Operational
Strategy (Europe - UK) Operational
Strategy (Asia Pacific - Japan) Operational
Strategy (Asia Pacific - Singapore) Operational
Strategy (South America - Brazil) Operational
Strategy (GovCloud US Federal) Operational
Strategy (GovCloud US SLED) Operational
Strategy (GovCloud US 3) Operational
HighBond - Storyboards Operational
Storyboards (North America - Canada) Operational
Storyboards (North America - US) Operational
Storyboards (Europe - Germany) Operational
Storyboards (Africa - South Africa) Operational
Storyboards (Asia Pacific - Australia) Operational
Storyboards (Asia Pacific - Japan) Operational
Storyboards (South America - Brazil) Operational
Storyboards (GovCloud US Federal) Operational
Storyboards (GovCloud US SLED) Operational
HighBond - Task Tracker Operational
Task Tracker (North America - Canada) Operational
Task Tracker (North America - US) Operational
Task Tracker (Europe - Germany) Operational
Task Tracker (Africa - South Africa) Operational
Task Tracker (Asia Pacific - Australia) Operational
Task Tracker (Asia Pacific - Japan) Operational
Task Tracker (South America - Brazil) Operational
Task Tracker (GovCloud US Federal) Operational
Task Tracker (GovCloud US SLED) Operational
HighBond - Timesheets Operational
Timesheets (North America - Canada) Operational
Timesheets (North America - US) Operational
Timesheets (Europe - Germany) Operational
Timesheets (Europe - UK) Operational
Timesheets (Africa - South Africa) Operational
Timesheets (Asia Pacific - Australia) Operational
Timesheets (Asia Pacific - Singapore) Operational
Timesheets (Asia Pacific - Japan) Operational
Timesheets (South America - Brazil) Operational
Timesheets (GovCloud US Federal) Operational
Timesheets (GovCloud US SLED) Operational
HighBond - Toolkits Operational
Toolkits (North America - Canada) Operational
Toolkits (North America - US) Operational
Toolkits (Europe - Germany) Operational
Toolkits (Africa - South Africa) Operational
Toolkits (Asia Pacific - Australia) Operational
Toolkits (Asia Pacific - Japan) Operational
Toolkits (Asia Pacific - Singapore) Operational
Toolkits (South America - Brazil) Operational
Toolkits (GovCloud US Federal) Operational
Toolkits (GovCloud US SLED) Operational
Toolkits (GovCloud US 3) Operational
Mission Driven - Boardeffect Operational
Boardeffect (North America - Canada) Operational
Boardeffect (North America - US) Operational
Boardeffect (Europe - Germany) Operational
Boardeffect (Europe - UK) Operational
Boardeffect (Asia Pacific - Australia) Operational
Boardeffect (US Federal) Operational
Mission Driven - Community Operational
Community (North America - Canada) Operational
Community (North America - US) Operational
Mission Driven - iCompass Operational
iCompass (North America - Canada) Operational
iCompass (North America - US) Operational
Mission Driven - BoardDocs Operational
BoardDocs (North America - US) Operational
Network - Director Network Operational
Director Network (Europe - Germany) Operational
Risk Intelligence - Risk Intelligence Data Operational
Risk Intelligence Data (North America - US) Operational
Risk Intelligence Data (Europe - Germany) Operational
Risk Intelligence - Info4c Operational
Info4c (North America - US) Operational
Info4c (Europe - Germany) Operational
Diligent Contact Center Operational
Diligent Contact Center (North America - US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Advisory - Boards, Boardeffect, Questionnaires, Minutes and Entities in Multiple Regions Oct 12, 2024 06:00-12:00 UTC

Services/Location:
Boards, Boardeffect, Questionnaires, Minutes and Entities in Multiple Regions

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Boards, Boardeffect, Questionnaires, Minutes and Entities may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Boards, Boardeffect, Questionnaires, Minutes and Entities execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
Posted on Oct 10, 2024 - 15:48 UTC
Past Incidents
Oct 11, 2024

No incidents reported today.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Diligent ESG - Users Experiencing Access Issues
Resolved - This incident has been resolved.
Oct 8, 19:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 19:01 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 8, 19:00 UTC
Investigating - Users are unable to access Diligent ESG and are encountering a "Service Unavailable" error message
Oct 8, 18:53 UTC
Diligent ESG - Users Experiencing Access Issue
Resolved - This incident has been resolved.
Oct 8, 18:56 UTC
Investigating - Users from Ireland region are unable to access Diligent ESG and are encountering a "Service Unavailable" error message.
Oct 8, 18:48 UTC
BoardDocs - Users are experiencing latency and unable to access the application
Resolved - This incident has been resolved.
Oct 8, 15:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 15:58 UTC
Investigating - Users in the US are experiencing latency
Oct 8, 15:42 UTC
Maintenance Advisory - Robots Service in GovCloud US (Federal, SLED, 3)
Completed - The scheduled maintenance has been completed.
Oct 8, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 02:30 UTC
Scheduled -
Services/Location:
Robots Service in GovCloud US (Federal, SLED, 3)

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Highbond Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Highbond Robots execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
Oct 4, 11:46 UTC
Oct 7, 2024
Boards - Users are experiencing issues while trying to upload documents in the EU region
Resolved - This incident has been resolved.
Oct 7, 10:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 09:29 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 7, 09:29 UTC
Investigating - Users are experiencing issues while trying to upload documents in the UK region. We are currently investigating.
Oct 7, 08:58 UTC
Oct 6, 2024

No incidents reported.

Oct 5, 2024
Maintenance Advisory - Director Network (Europe - Germany) and Secure File Sharing (Europe - Germany)
Completed - The scheduled maintenance has been completed.
Oct 5, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:00 UTC
Scheduled -
Services/Location:
Director Network (Europe - Germany) and Secure File Sharing (Europe - Germany)

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Director Network and Secure File Sharing may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Director Network and Secure File Sharing execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
Oct 4, 11:44 UTC
Oct 4, 2024
Oct 3, 2024

No incidents reported.

Oct 2, 2024
BoardDocs - Users are experiencing service degradation in the US region
Resolved - This incident has been resolved.
Oct 2, 11:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 16:53 UTC
Investigating - We are currently investigating this issue.
Oct 1, 16:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 16:06 UTC
Investigating - We are currently investigating this issue.
Oct 1, 15:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 15:31 UTC
Investigating - Users are experiencing service degradation in the US region. We are currently investigating.
Oct 1, 15:16 UTC
Board Docs - Some agenda items, workflow items, and attachments are going missing or not saving
Resolved - This incident has been resolved.
Oct 2, 04:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 04:23 UTC
Investigating - Users are reporting issue with agenda items, workflow items, and attachments going missing or not saving in the application
Oct 1, 21:21 UTC
Oct 1, 2024
Boards - Export Function Degraded in the US region
Resolved - This incident has been resolved.
Oct 1, 14:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 14:51 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 1, 14:51 UTC
Investigating - Users are experiencing errors while trying to Export documents. We are currently investigating.
Oct 1, 14:36 UTC
Sep 30, 2024
BoardDocs - Users Experiencing Latency Issues
Resolved - This incident has been resolved.
Sep 30, 19:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 30, 19:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 30, 19:53 UTC
Investigating - Users are experiencing latency issues. Our team is prioritizing this and actively investigating.
Sep 30, 19:33 UTC
Boards - Export/Print Functions Degraded in US Regions
Resolved - This incident has been resolved.
Sep 30, 17:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 30, 17:04 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 30, 17:03 UTC
Investigating - Users are unable to Export/Print on Boards Web in the US region. We are currently investigating.
Sep 30, 16:41 UTC
Third Party Manager - Users are experiencing issues with sending invitations and receiving notifications in the EU region.
Resolved - This incident has been resolved.
Sep 30, 13:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 30, 13:51 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 30, 13:51 UTC
Investigating - Users are experiencing issues with sending invitations and receiving notifications in the EU region.
Sep 30, 12:49 UTC
Sep 29, 2024

No incidents reported.

Sep 28, 2024
Secure File Sharing - Customer Login Disruption in US Regions
Resolved - This incident has been resolved.
Sep 28, 21:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 21:31 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 28, 21:31 UTC
Investigating - Our service is experiencing an interruption that is preventing customer login in US regions.
Sep 28, 21:17 UTC
Boards - Service Unavailable in the UK Region
Resolved - This incident has been resolved.
Sep 28, 00:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 00:46 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 28, 00:46 UTC
Investigating - Our service is unavailable or experiencing slow performance in the UK regions.
Sep 28, 00:33 UTC
Sep 27, 2024

No incidents reported.

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