Stay informed for any service interruptions
All Systems Operational
Board & Leadership - Boards Operational
Boards (North America - Canada) Operational
Boards (North America - US) Operational
Boards (Europe - Germany) Operational
Boards (Europe - UK) Operational
Boards (Asia Pacific - Australia) Operational
Board & Leadership - Messenger Operational
Messenger (North America - Canada) Operational
Messenger (North America - US) Operational
Messenger (Europe - Germany) Operational
Messenger (Europe - UK) Operational
Messenger (Asia Pacific - Australia) Operational
Board & Leadership - Minutes Operational
Minutes (North America - Canada) Operational
Minutes (North America - US) Operational
Minutes (Europe - Germany) Operational
Minutes (Europe - UK) Operational
Minutes (Asia Pacific - Australia) Operational
Board & Leadership - Questionnaires Operational
Questionnaires (North America - Canada) Operational
Questionnaires (North America - US) Operational
Questionnaires (Europe - Germany) Operational
Questionnaires (Europe - UK) Operational
Questionnaires (Asia Pacific - Australia) Operational
Board & Leadership - Secure File Sharing Operational
Secure File Sharing (North America - Canada) Operational
Secure File Sharing (North America - US) Operational
Secure File Sharing (Europe - Germany) Operational
Secure File Sharing (Europe - UK) Operational
Secure File Sharing (Asia Pacific - Australia) Operational
Board & Leadership - BoardPacks Operational
BoardPacks Operational
Board & Leadership - Directorpoint Operational
Directorpoint (North America - US) Operational
Board & Leadership - Workflow Operational
Workflow (North America - US) Operational
Workflow (Europe - UK) Operational
Board & Leadership - Virtualboardroom Operational
Virtualboardroom (Europe - UK) Operational
Virtualboardroom (Europe - Ireland) Operational
Board & Leadership - Boardpaq Operational
Boardpaq (North America - US) Operational
Compliance - COI Risk Manager Operational
COI Risk Manager (North America - US) Operational
COI Risk Manager (Europe - Germany) Operational
Compliance - Third-Party Manager Operational
Third-Party Manager (North America - US) Operational
Third-Party Manager (Europe - Germany) Operational
Compliance - Policy Manager Operational
Policy Manager (North America - US) Operational
Policy Manager (Europe - Germany) Operational
Compliance - Incident Manager Operational
Incident Manager (North America - US) Operational
Incident Manager (Europe - Germany) Operational
Compliance - Compliance Wave Operational
Compliance Wave (North America - US) Operational
Data and Intelligence - Compensation & Governance Intel (CgLytics) Operational
Compensation & Governance Intel (Europe - Germany) Operational
Data and Intelligence - Diligent Governance Intel (Manzama) Operational
Diligent Governance Intel (North America - US) Operational
Data and Intelligence - Diligent Market Intelligence Operational
Diligent Market Intelligence Operational
Diligent ESG Operational
Diligent ESG (Europe - Ireland) Operational
Diligent ESG (Europe - Germany) Operational
Diligent ESG (North America - US) Operational
Governance Operations - Entities Operational
Entities (North America - Canada) Operational
Entities (North America - US) Operational
Entities (Europe - Germany) Operational
Entities (Europe - UK) Operational
Entities (Asia Pacific - Australia) Operational
Governance Operations - Equity (Equityeffect) Operational
Equity (North America - US) Operational
HighBond - Launchpad Operational
Launchpad (North America - US) Operational
Launchpad (GovCloud US Federal) Operational
Launchpad (GovCloud US SLED) Operational
Launchpad (GovCloud US 3) Operational
HighBond - Projects Operational
Projects (North America - Canada) Operational
Projects (North America - US) Operational
Projects (Europe - Germany) Operational
Projects (Africa - South Africa) Operational
Projects (Asia Pacific - Australia) Operational
Projects (Asia Pacific - Japan) Operational
Projects (Asia Pacific - Singapore) Operational
Projects (South America - Brazil) Operational
Projects (GovCloud US Federal) Operational
Projects (GovCloud US SLED) Operational
Projects (GovCloud US 3) Operational
HighBond - Results Operational
Results (North America - Canada) Operational
Results (North America - US) Operational
Results (Europe - Germany) Operational
Results (Africa - South Africa) Operational
Results (Asia Pacific - Australia) Operational
Results (Asia Pacific - Japan) Operational
Results (Asia Pacific - Singapore) Operational
Results (South America - Brazil) Operational
Results (GovCloud US Federal) Operational
Results (GovCloud US SLED) Operational
Results (GovCloud US 3) Operational
HighBond - Robots Operational
Robots (North America - Canada) Operational
Robots (North America - US) Operational
Robots (Europe - Germany) Operational
Robots (Africa - South Africa) Operational
Robots (Asia Pacific - Australia) Operational
Robots (Asia Pacific - Japan) Operational
Robots (Asia Pacific - Singapore) Operational
Robots (South America - Brazil) Operational
Robots (GovCloud US Federal) Operational
Robots (GovCloud US SLED) Operational
Robots (GovCloud US 3) Operational
HighBond - Strategy Operational
Strategy (North America - Canada) Operational
Strategy (North America - US) Operational
Strategy (Europe - Germany) Operational
Strategy (Africa - South Africa) Operational
Strategy (Asia Pacific - Australia) Operational
Strategy (Asia Pacific - Japan) Operational
Strategy (Asia Pacific - Singapore) Operational
Strategy (South America - Brazil) Operational
Strategy (GovCloud US Federal) Operational
Strategy (GovCloud US SLED) Operational
Strategy (GovCloud US 3) Operational
HighBond - Reports Operational
Reports (North America - Canada) Operational
Reports (North America - US) Operational
Reports (Europe - Germany) Operational
Reports (Africa - South Africa) Operational
Reports (Asia Pacific - Australia) Operational
Reports (Asia Pacific - Japan) Operational
Reports (Asia Pacific - Singapore) Operational
Reports (South America - Brazil) Operational
Reports (GovCloud US Federal) Operational
Reports (GovCloud US SLED) Operational
HighBond - Activity Center Operational
Activity Center (North America - Canada) Operational
Activity Center (North America - US) Operational
Activity Center (Europe - Germany) Operational
Activity Center (Asia Pacific - Australia) Operational
Activity Center (Asia Pacific - Japan) Operational
Activity Center (Asia Pacific - Singapore) Operational
Activity Center (South America - Brazil) Operational
Activity Center (GovCloud US 3) Operational
HighBond - Assets & Workflows Operational
Assets & Workflows (North America - Canada) Operational
Assets & Workflows (North America - US) Operational
Assets & Workflows (Europe - Germany) Operational
Assets & Workflows (Africa - South Africa) Operational
Assets & Workflows (Asia Pacific - Australia) Operational
Assets & Workflows (Asia Pacific - Japan) Operational
Assets & Workflows (Asia Pacific - Singapore) Operational
Assets & Workflows (South America - Brazil) Operational
Assets & Workflows (GovCloud US Federal) Operational
Assets & Workflows (GovCloud US SLED) Operational
Assets & Workflows (GovCloud US 3) Operational
Diligent Connect Operational
Diligent Connect Operational
Diligent - Academy Operational
Diligent Academy Operational
HighBond - Analytics Operational
Analytics (North America - Canada) Operational
Analytics (North America - US) Operational
Analytics (Europe - Germany) Operational
Analytics (Africa - South Africa) Operational
Analytics (Asia Pacific - Australia) Operational
Analytics (Asia Pacific - Japan) Operational
Analytics (South America - Brazil) Operational
Analytics (GovCloud US Federal) Operational
Analytics (GovCloud US SLED) Operational
HighBond - Risk Manager Operational
Risk Manager (North America - Canada) Operational
Risk Manager (North America - US) Operational
Risk Manager (Europe - Germany) Operational
Risk Manager (Africa - South Africa) Operational
Risk Manager (Asia Pacific - Australia) Operational
Risk Manager (Asia Pacific - Japan) Operational
Risk Manager (Asia Pacific - Singapore) Operational
Risk Manager (South America - Brazil) Operational
HighBond - Toolkits Operational
Toolkits (North America - Canada) Operational
Toolkits (North America - US) Operational
Toolkits (Europe - Germany) Operational
Toolkits (Africa - South Africa) Operational
Toolkits (Asia Pacific - Australia) Operational
Toolkits (Asia Pacific - Japan) Operational
Toolkits (Asia Pacific - Singapore) Operational
Toolkits (South America - Brazil) Operational
Toolkits (GovCloud US Federal) Operational
Toolkits (GovCloud US SLED) Operational
Toolkits (GovCloud US 3) Operational
HighBond - Activity Tracker Operational
Activity Tracker (North America - US) Operational
Activity Tracker (North America - Canada) Operational
Activity Tracker (South America - Brazil) Operational
Activity Tracker (Europe - Germany) Operational
Activity Tracker (Africa - South Africa) Operational
Activity Tracker (Asia Pacific - Japan) Operational
Activity Tracker (Asia Pacific - Singapore) Operational
Activity Tracker (Asia Pacific - Australia) Operational
Activity Tracker (GovCloud US Federal) Operational
Activity Tracker (GovCloud US SLED) Operational
HighBond - Assessments Operational
Assessments (North America - Canada) Operational
Assessments (North America - US) Operational
Assessments (Europe - Germany) Operational
Assessments (Africa - South Africa) Operational
Assessments (Asia Pacific - Australia) Operational
Assessments (Asia Pacific - Japan) Operational
Assessments (South America - Brazil) Operational
Assessments (GovCloud US Federal) Operational
Assessments (GovCloud US SLED) Operational
HighBond - Asset Inventory Operational
Asset Inventory (North America - Canada) Operational
Asset Inventory (North America - US) Operational
Asset Inventory (Europe - Germany) Operational
Asset Inventory (Africa - South Africa) Operational
Asset Inventory (Asia Pacific - Australia) Operational
Asset Inventory (Asia Pacific - Japan) Operational
Asset Inventory (South America - Brazil) Operational
Asset Inventory (GovCloud US Federal) Operational
Asset Inventory (GovCloud US SLED) Operational
HighBond - Asset Manager Operational
Asset Manager (North America - Canada) Operational
Asset Manager (North America - US) Operational
Asset Manager (Europe - Germany) Operational
Asset Manager (Africa - South Africa) Operational
Asset Manager (Asia Pacific - Australia) Operational
Asset Manager (Asia Pacific - Japan) Operational
Asset Manager (South America - Brazil) Operational
Asset Manager (Asia Pacific - Singapore) Operational
HighBond - Assurance Plans Operational
Assurance Plans (North America - Canada) Operational
Assurance Plans (North America - US) Operational
Assurance Plans (Europe - Germany) Operational
Assurance Plans (Africa - South Africa) Operational
Assurance Plans (Asia Pacific - Australia) Operational
Assurance Plans (Asia Pacific - Japan) Operational
Assurance Plans (South America - Brazil) Operational
Assurance Plans (GovCloud US Federal) Operational
Assurance Plans (GovCloud US SLED) Operational
HighBond - Audit Operational
Audit (Africa - South Africa) Operational
Audit (Asia Pacific - Australia) Operational
Audit (Asia Pacific - Japan) Operational
Audit (Asia Pacific - Singapore) Operational
Audit (Europe - Germany) Operational
Audit (Europe - UK) Operational
Audit (North America - Canada) Operational
Audit (North America - US) Operational
Audit (South America - Brazil) Operational
HighBond - Notification Service Operational
Notification Service (North America - US) Operational
Notification Service (North America - Canada) Operational
Notification Service (South America - Brazil) Operational
Notification Service (Europe - Germany) Operational
Notification Service (Africa - South Africa) Operational
Notification Service (Asia Pacific - Japan) Operational
Notification Service (Asia Pacific - Singapore) Operational
Notification Service (Asia Pacific - Australia) Operational
Notification Service (GovCloud US Federal) Operational
Notification Service (GovCloud US SLED) Operational
HighBond - Compliance Maps Operational
Compliance Maps (North America - Canada) Operational
Compliance Maps (North America - US) Operational
Compliance Maps (Europe - Germany) Operational
Compliance Maps (Africa - South Africa) Operational
Compliance Maps (Asia Pacific - Australia) Operational
Compliance Maps (Asia Pacific - Japan) Operational
Compliance Maps (South America - Brazil) Operational
Compliance Maps (GovCloud US Federal) Operational
Compliance Maps (GovCloud US SLED) Operational
HighBond - Downloads Operational
Downloads (North America - Canada) Operational
Downloads (North America - US) Operational
Downloads (Europe - Germany) Operational
Downloads (Africa - South Africa) Operational
Downloads (Asia Pacific - Australia) Operational
Downloads (Asia Pacific - Japan) Operational
Downloads (South America - Brazil) Operational
Downloads (GovCloud US Federal) Operational
Downloads (GovCloud US SLED) Operational
HighBond - Frameworks Operational
Frameworks (North America - Canada) Operational
Frameworks (North America - US) Operational
Frameworks (Europe - Germany) Operational
Frameworks (Africa - South Africa) Operational
Frameworks (Asia Pacific - Australia) Operational
Frameworks (Asia Pacific - Singapore) Operational
Frameworks (South America - Brazil) Operational
Frameworks (GovCloud US Federal) Operational
Frameworks (GovCloud US SLED) Operational
HighBond - Help Docs Operational
Help Docs (North America - Canada) Operational
Help Docs (North America - US) Operational
Help Docs (Europe - Germany) Operational
Help Docs (Africa - South Africa) Operational
Help Docs (Asia Pacific - Australia) Operational
Help Docs (Asia Pacific - Japan) Operational
Help Docs (South America - Brazil) Operational
Help Docs (GovCloud US Federal) Operational
Help Docs (GovCloud US SLED) Operational
HighBond - Issue Tracker Operational
Issue Tracker (North America - Canada) Operational
Issue Tracker (North America - US) Operational
Issue Tracker (Europe - Germany) Operational
Issue Tracker (Africa - South Africa) Operational
Issue Tracker (Asia Pacific - Australia) Operational
Issue Tracker (Asia Pacific - Japan) Operational
Issue Tracker (South America - Brazil) Operational
Issue Tracker (GovCloud US Federal) Operational
Issue Tracker (GovCloud US SLED) Operational
HighBond - Mission Control Operational
Mission Control (North America - Canada) Operational
Mission Control (North America - US) Operational
Mission Control (Europe - Germany) Operational
Mission Control (Africa - South Africa) Operational
Mission Control (Asia Pacific - Australia) Operational
Mission Control (Asia Pacific - Japan) Operational
Mission Control (South America - Brazil) Operational
Mission Control (GovCloud US Federal) Operational
Mission Control (GovCloud US SLED) Operational
HighBond - Scheduler Operational
Scheduler (North America - Canada) Operational
Scheduler (North America - US) Operational
Scheduler (Europe - Germany) Operational
Scheduler (Africa - South Africa) Operational
Scheduler (Asia Pacific - Australia) Operational
Scheduler (Asia Pacific - Japan) Operational
Scheduler (South America - Brazil) Operational
Scheduler (GovCloud US Federal) Operational
Scheduler (GovCloud US SLED) Operational
HighBond - Storyboards Operational
Storyboards (North America - Canada) Operational
Storyboards (North America - US) Operational
Storyboards (Europe - Germany) Operational
Storyboards (Africa - South Africa) Operational
Storyboards (Asia Pacific - Australia) Operational
Storyboards (Asia Pacific - Japan) Operational
Storyboards (South America - Brazil) Operational
Storyboards (GovCloud US Federal) Operational
Storyboards (GovCloud US SLED) Operational
HighBond - Task Tracker Operational
Task Tracker (North America - Canada) Operational
Task Tracker (North America - US) Operational
Task Tracker (Europe - Germany) Operational
Task Tracker (Africa - South Africa) Operational
Task Tracker (Asia Pacific - Australia) Operational
Task Tracker (Asia Pacific - Japan) Operational
Task Tracker (South America - Brazil) Operational
Task Tracker (GovCloud US Federal) Operational
Task Tracker (GovCloud US SLED) Operational
HighBond - Timesheets Operational
Timesheets (North America - Canada) Operational
Timesheets (North America - US) Operational
Timesheets (Europe - Germany) Operational
Timesheets (Africa - South Africa) Operational
Timesheets (Asia Pacific - Australia) Operational
Timesheets (Asia Pacific - Japan) Operational
Timesheets (South America - Brazil) Operational
Timesheets (GovCloud US Federal) Operational
Timesheets (GovCloud US SLED) Operational
Mission Driven - Boardeffect Operational
Boardeffect (North America - Canada) Operational
Boardeffect (North America - US) Operational
Boardeffect (Europe - Germany) Operational
Boardeffect (Europe - UK) Operational
Boardeffect (Asia Pacific - Australia) Operational
Boardeffect (US Federal) Operational
Mission Driven - Community Operational
Community (North America - Canada) Operational
Community (North America - US) Operational
Mission Driven - iCompass Operational
iCompass (North America - Canada) Operational
iCompass (North America - US) Operational
Mission Driven - BoardDocs Operational
BoardDocs (North America - US) Operational
Network - Director Network Operational
Director Network (Europe - Germany) Operational
Risk Intelligence - Risk Intelligence Data Operational
Risk Intelligence Data (North America - US) Operational
Risk Intelligence Data (Europe - Germany) Operational
Risk Intelligence - Info4c Operational
Info4c (North America - US) Operational
Info4c (Europe - Germany) Operational
Diligent Contact Center Operational
Diligent Contact Center (North America - US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance

Services/Location:

Boardpaq in US region

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Boardpaq may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Boardpaq execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Posted on Jul 17, 2024 - 14:09 UTC
Past Incidents
Jul 23, 2024
Resolved - This incident has been resolved.
Jul 23, 17:41 UTC
Investigating - Users in the US region are currently unable to open or view their documents, and they are unable to upload any documents.
Jul 23, 16:14 UTC
Resolved - This incident has been resolved.
Jul 23, 16:37 UTC
Investigating - We are currently investigating this issue.
Jul 23, 14:40 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 02:30 UTC
Scheduled -
Services/Location:

Robots Service in GovCloud US (Federal, SLED, 3)

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Robots execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Jul 17, 14:15 UTC
Jul 22, 2024
Resolved - This incident has been resolved.
Jul 22, 10:36 UTC
Investigating - We are currently investigating this issue.
Jul 22, 07:52 UTC
Jul 21, 2024

No incidents reported.

Jul 20, 2024
Completed - The scheduled maintenance has been completed.
Jul 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 09:00 UTC
Scheduled -
Services/Location:

Workflow in UK region

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Workflow may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Workflow execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Jul 17, 13:54 UTC
Completed - The scheduled maintenance has been completed.
Jul 20, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 07:00 UTC
Scheduled - Diligent ESG (Accuvio) in Ireland

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Diligent ESG (Accuvio) may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Diligent ESG(Accuvio) execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
has context menu

Jul 18, 14:12 UTC
Jul 19, 2024
Resolved - This incident has been resolved.
Jul 19, 16:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 14:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 19, 14:35 UTC
Investigating - We are currently investigating this issue.
Jul 19, 14:35 UTC
Monitoring - All services have been successfully restored and are now available. We are closely monitoring the results. Thank you for your patience.
Jul 19, 14:23 UTC
Update - One of our major providers is experiencing a global outage that impacts many of our products.

update - Boards is now available in all regions.

update - Entities application is now available in all regions.

We are prioritizing the resolution and working to restore all services as soon as possible.

Thank you for your patience, and we apologize for the inconvenience caused.

Jul 19, 12:38 UTC
Investigating - We are currently investigating this issue.
Jul 19, 12:33 UTC
Update - One of our major providers is experiencing a global outage that impacts many of our products.

update - Boards is now available in all regions.

update - Entities application is now available in all regions.

We are prioritizing the resolution and working to restore all services as soon as possible.

Thank you for your patience, and we apologize for the inconvenience caused.

Jul 19, 12:30 UTC
Identified - One of our major providers is experiencing a global outage that impacts many of our products.

update - Boards is now available in all regions.

update - Entities application is now available in all regions.

We are prioritizing the resolution and working to restore all services as soon as possible.

Thank you for your patience, and we apologize for the inconvenience caused.

Jul 19, 12:25 UTC
Investigating - We are currently investigating this issue.
Jul 19, 12:21 UTC
Jul 18, 2024

No incidents reported.

Jul 17, 2024
Resolved - This incident has been resolved.
Jul 17, 22:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 22:11 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 22:11 UTC
Investigating - Some users from US region are unable to build book
Jul 17, 21:12 UTC
Jul 16, 2024
Resolved - This incident has been resolved.
Jul 16, 19:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 16:42 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 16, 16:42 UTC
Investigating - We are currently investigating this issue.
Jul 16, 12:45 UTC
Jul 15, 2024
Resolved - This incident has been resolved.
Jul 15, 15:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 15:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 15, 14:39 UTC
Investigating - Agenda content disappears and is replaced with random letters and characters
Jul 15, 14:06 UTC
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024
Completed - The scheduled maintenance has been completed.
Jul 9, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 02:30 UTC
Scheduled - Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Highbond Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Highbond Robots execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Jul 3, 15:24 UTC