Stay informed for any service interruptions
Boards - Clients are not receiving their multifactor authentication (MFA) codes in UK region
Identified - We are aware that some users in the UK region are not receiving their multifactor authentication codes on their mobile devices when trying to log in to our website. This issue originates with our third-party provider and only affects users with EE. We are working closely with them to resolve it promptly and apologize for any inconvenience this may cause.
Oct 16, 2024 - 11:44 UTC
Investigating - We are aware that some users in the UK region are not receiving their multifactor authentication codes on their mobile devices when trying to log in to our website. This issue originates with our third-party provider and only affects users with EE. We are working closely with them to resolve it promptly and apologize for any inconvenience this may cause.
Oct 16, 2024 - 11:44 UTC
Board & Leadership - Boards Degraded Performance
Boards (North America - Canada) Operational
Boards (North America - US) Operational
Boards (Europe - Germany) Operational
Boards (Europe - UK) Degraded Performance
Boards (Asia Pacific - Australia) Operational
Board & Leadership - Messenger Operational
Messenger (North America - Canada) Operational
Messenger (North America - US) Operational
Messenger (Europe - Germany) Operational
Messenger (Europe - UK) Operational
Messenger (Asia Pacific - Australia) Operational
Board & Leadership - Minutes Operational
Minutes (North America - Canada) Operational
Minutes (North America - US) Operational
Minutes (Europe - Germany) Operational
Minutes (Europe - UK) Operational
Minutes (Asia Pacific - Australia) Operational
Board & Leadership - Questionnaires Operational
Questionnaires (North America - Canada) Operational
Questionnaires (North America - US) Operational
Questionnaires (Europe - Germany) Operational
Questionnaires (Europe - UK) Operational
Questionnaires (Asia Pacific - Australia) Operational
Board & Leadership - Secure File Sharing Operational
Secure File Sharing (North America - Canada) Operational
Secure File Sharing (North America - US) Operational
Secure File Sharing (Europe - Germany) Operational
Secure File Sharing (Europe - UK) Operational
Secure File Sharing (Asia Pacific - Australia) Operational
Board & Leadership - Boardpaq Operational
Boardpaq (North America - US) Operational
Board & Leadership - Directorpoint Operational
Directorpoint (North America - US) Operational
Board & Leadership - Workflow Operational
Workflow (North America - US) Operational
Workflow (Europe - UK) Operational
Board & Leadership - Virtualboardroom Operational
Virtualboardroom (Europe - UK) Operational
Virtualboardroom (Europe - Ireland) Operational
Compliance - COI Risk Manager Operational
COI Risk Manager (North America - US) Operational
COI Risk Manager (Europe - Germany) Operational
Compliance - Third-Party Manager Operational
Third-Party Manager (North America - US) Operational
Third-Party Manager (Europe - Germany) Operational
Compliance - Policy Manager Operational
Policy Manager (North America - US) Operational
Policy Manager (Europe - Germany) Operational
Compliance - Incident Manager Operational
Incident Manager (North America - US) Operational
Incident Manager (Europe - Germany) Operational
Compliance - Compliance Wave Operational
Compliance Wave (North America - US) Operational
Data and Intelligence - Compensation & Governance Intel (CgLytics) Operational
Compensation & Governance Intel (Europe - Germany) Operational
Data and Intelligence - Diligent Governance Intel (Manzama) Operational
Diligent Governance Intel (North America - US) Operational
Data and Intelligence - Diligent Market Intelligence Operational
Diligent Market Intelligence Operational
Diligent ESG Operational
Diligent ESG (Europe - Ireland) Operational
Diligent ESG (Europe - Germany) Operational
Diligent ESG (North America - US) Operational
Governance Operations - Entities Operational
Entities (North America - Canada) Operational
Entities (North America - US) Operational
Entities (Europe - Germany) Operational
Entities (Europe - UK) Operational
Entities (Asia Pacific - Australia) Operational
Governance Operations - Equity (Equityeffect) Operational
Equity (North America - US) Operational
Diligent - Academy Operational
Diligent Academy Operational
Diligent Connect Operational
Diligent Connect Operational
HighBond - Activity Center Operational
Activity Center (North America - Canada) Operational
Activity Center (North America - US) Operational
Activity Center (Europe - Germany) Operational
Activity Center (Asia Pacific - Australia) Operational
Activity Center (Asia Pacific - Japan) Operational
Activity Center (Asia Pacific - Singapore) Operational
Activity Center (South America - Brazil) Operational
Activity Center (GovCloud US 3) Operational
HighBond - Assets & Workflows Operational
Assets & Workflows (North America - Canada) Operational
Assets & Workflows (North America - US) Operational
Assets & Workflows (Europe - Germany) Operational
Assets & Workflows (Europe - UK) Operational
Assets & Workflows (Africa - South Africa) Operational
Assets & Workflows (Asia Pacific - Australia) Operational
Assets & Workflows (Asia Pacific - Japan) Operational
Assets & Workflows (Asia Pacific - Singapore) Operational
Assets & Workflows (South America - Brazil) Operational
Assets & Workflows (GovCloud US Federal) Operational
Assets & Workflows (GovCloud US SLED) Operational
Assets & Workflows (GovCloud US 3) Operational
HighBond - Analytics Operational
Analytics (North America - Canada) Operational
Analytics (North America - US) Operational
Analytics (Europe - Germany) Operational
Analytics (Africa - South Africa) Operational
Analytics (Asia Pacific - Australia) Operational
Analytics (Asia Pacific - Japan) Operational
Analytics (South America - Brazil) Operational
Analytics (GovCloud US Federal) Operational
Analytics (GovCloud US SLED) Operational
HighBond - Activity Tracker Operational
Activity Tracker (North America - US) Operational
Activity Tracker (North America - Canada) Operational
Activity Tracker (South America - Brazil) Operational
Activity Tracker (Europe - Germany) Operational
Activity Tracker (Africa - South Africa) Operational
Activity Tracker (Asia Pacific - Japan) Operational
Activity Tracker (Asia Pacific - Singapore) Operational
Activity Tracker (Asia Pacific - Australia) Operational
Activity Tracker (GovCloud US Federal) Operational
Activity Tracker (GovCloud US SLED) Operational
HighBond - Assessments Operational
Assessments (North America - Canada) Operational
Assessments (North America - US) Operational
Assessments (Europe - Germany) Operational
Assessments (Europe - UK) Operational
Assessments (Africa - South Africa) Operational
Assessments (Asia Pacific - Australia) Operational
Assessments (Asia Pacific - Singapore) Operational
Assessments (Asia Pacific - Japan) Operational
Assessments (South America - Brazil) Operational
Assessments (GovCloud US Federal) Operational
Assessments (GovCloud US SLED) Operational
HighBond - Asset Inventory Operational
Asset Inventory (North America - Canada) Operational
Asset Inventory (North America - US) Operational
Asset Inventory (Europe - Germany) Operational
Asset Inventory (Africa - South Africa) Operational
Asset Inventory (Asia Pacific - Australia) Operational
Asset Inventory (Asia Pacific - Japan) Operational
Asset Inventory (South America - Brazil) Operational
Asset Inventory (GovCloud US Federal) Operational
Asset Inventory (GovCloud US SLED) Operational
HighBond - Asset Manager Operational
Asset Manager (North America - Canada) Operational
Asset Manager (North America - US) Operational
Asset Manager (Europe - Germany) Operational
Asset Manager (Europe - UK) Operational
Asset Manager (Africa - South Africa) Operational
Asset Manager (Asia Pacific - Australia) Operational
Asset Manager (Asia Pacific - Japan) Operational
Asset Manager (South America - Brazil) Operational
Asset Manager (Asia Pacific - Singapore) Operational
HighBond - Assurance Plans Operational
Assurance Plans (North America - Canada) Operational
Assurance Plans (North America - US) Operational
Assurance Plans (Europe - Germany) Operational
Assurance Plans (Africa - South Africa) Operational
Assurance Plans (Asia Pacific - Australia) Operational
Assurance Plans (Asia Pacific - Japan) Operational
Assurance Plans (South America - Brazil) Operational
Assurance Plans (GovCloud US Federal) Operational
Assurance Plans (GovCloud US SLED) Operational
HighBond - Audit Operational
Audit (Africa - South Africa) Operational
Audit (Asia Pacific - Australia) Operational
Audit (Asia Pacific - Japan) Operational
Audit (Asia Pacific - Singapore) Operational
Audit (Europe - Germany) Operational
Audit (Europe - UK) Operational
Audit (North America - Canada) Operational
Audit (North America - US) Operational
Audit (South America - Brazil) Operational
HighBond - Compliance Maps Operational
Compliance Maps (North America - Canada) Operational
Compliance Maps (North America - US) Operational
Compliance Maps (Europe - Germany) Operational
Compliance Maps (Europe - UK) Operational
Compliance Maps (Africa - South Africa) Operational
Compliance Maps (Asia Pacific - Australia) Operational
Compliance Maps (Asia Pacific - Singapore) Operational
Compliance Maps (Asia Pacific - Japan) Operational
Compliance Maps (South America - Brazil) Operational
Compliance Maps (GovCloud US Federal) Operational
Compliance Maps (GovCloud US SLED) Operational
HighBond - Downloads Operational
Downloads (North America - Canada) Operational
Downloads (North America - US) Operational
Downloads (Europe - Germany) Operational
Downloads (Africa - South Africa) Operational
Downloads (Asia Pacific - Australia) Operational
Downloads (Asia Pacific - Japan) Operational
Downloads (South America - Brazil) Operational
Downloads (GovCloud US Federal) Operational
Downloads (GovCloud US SLED) Operational
HighBond - Frameworks Operational
Frameworks (North America - Canada) Operational
Frameworks (North America - US) Operational
Frameworks (Europe - Germany) Operational
Frameworks (Europe - UK) Operational
Frameworks (Africa - South Africa) Operational
Frameworks (Asia Pacific - Australia) Operational
Frameworks (Asia Pacific - Japan) Operational
Frameworks (Asia Pacific - Singapore) Operational
Frameworks (South America - Brazil) Operational
Frameworks (GovCloud US Federal) Operational
Frameworks (GovCloud US SLED) Operational
HighBond - Help Docs Operational
Help Docs (North America - Canada) Operational
Help Docs (North America - US) Operational
Help Docs (Europe - Germany) Operational
Help Docs (Africa - South Africa) Operational
Help Docs (Asia Pacific - Australia) Operational
Help Docs (Asia Pacific - Japan) Operational
Help Docs (South America - Brazil) Operational
Help Docs (GovCloud US Federal) Operational
Help Docs (GovCloud US SLED) Operational
HighBond - Issue Tracker Operational
Issue Tracker (North America - Canada) Operational
Issue Tracker (North America - US) Operational
Issue Tracker (Europe - Germany) Operational
Issue Tracker (Africa - South Africa) Operational
Issue Tracker (Asia Pacific - Australia) Operational
Issue Tracker (Asia Pacific - Japan) Operational
Issue Tracker (South America - Brazil) Operational
Issue Tracker (GovCloud US Federal) Operational
Issue Tracker (GovCloud US SLED) Operational
HighBond - Launchpad Operational
Launchpad (North America - US) Operational
Launchpad (GovCloud US Federal) Operational
Launchpad (GovCloud US SLED) Operational
Launchpad (GovCloud US 3) Operational
HighBond - Mission Control Operational
Mission Control (North America - Canada) Operational
Mission Control (North America - US) Operational
Mission Control (Europe - Germany) Operational
Mission Control (Africa - South Africa) Operational
Mission Control (Asia Pacific - Australia) Operational
Mission Control (Asia Pacific - Japan) Operational
Mission Control (South America - Brazil) Operational
Mission Control (GovCloud US Federal) Operational
Mission Control (GovCloud US SLED) Operational
HighBond - Notification Service Operational
Notification Service (North America - US) Operational
Notification Service (North America - Canada) Operational
Notification Service (South America - Brazil) Operational
Notification Service (Europe - Germany) Operational
Notification Service (Africa - South Africa) Operational
Notification Service (Asia Pacific - Japan) Operational
Notification Service (Asia Pacific - Singapore) Operational
Notification Service (Asia Pacific - Australia) Operational
Notification Service (GovCloud US Federal) Operational
Notification Service (GovCloud US SLED) Operational
HighBond - Projects Operational
Projects (North America - Canada) Operational
Projects (North America - US) Operational
Projects (Europe - Germany) Operational
Projects (Europe - UK) Operational
Projects (Africa - South Africa) Operational
Projects (Asia Pacific - Australia) Operational
Projects (Asia Pacific - Japan) Operational
Projects (Asia Pacific - Singapore) Operational
Projects (South America - Brazil) Operational
Projects (GovCloud US Federal) Operational
Projects (GovCloud US SLED) Operational
Projects (GovCloud US 3) Operational
HighBond - Reports Operational
Reports (North America - Canada) Operational
Reports (North America - US) Operational
Reports (Europe - Germany) Operational
Reports (Africa - South Africa) Operational
Reports (Asia Pacific - Australia) Operational
Reports (Asia Pacific - Japan) Operational
Reports (Asia Pacific - Singapore) Operational
Reports (South America - Brazil) Operational
Reports (GovCloud US Federal) Operational
Reports (GovCloud US SLED) Operational
HighBond - Results Operational
Results (North America - Canada) Operational
Results (North America - US) Operational
Results (Europe - Germany) Operational
Results (Africa - South Africa) Operational
Results (Asia Pacific - Australia) Operational
Results (Asia Pacific - Japan) Operational
Results (Asia Pacific - Singapore) Operational
Results (South America - Brazil) Operational
Results (GovCloud US Federal) Operational
Results (GovCloud US SLED) Operational
Results (GovCloud US 3) Operational
HighBond - Risk Manager Operational
Risk Manager (North America - Canada) Operational
Risk Manager (North America - US) Operational
Risk Manager (Europe - Germany) Operational
Risk Manager (Europe - UK) Operational
Risk Manager (Africa - South Africa) Operational
Risk Manager (Asia Pacific - Australia) Operational
Risk Manager (Asia Pacific - Japan) Operational
Risk Manager (Asia Pacific - Singapore) Operational
Risk Manager (South America - Brazil) Operational
Risk Manager (GovCloud US Federal) Operational
Risk Manager (GovCloud US SLED) Operational
HighBond - Robots Operational
Robots (North America - Canada) Operational
Robots (North America - US) Operational
Robots (Europe - Germany) Operational
Robots (Africa - South Africa) Operational
Robots (Asia Pacific - Australia) Operational
Robots (Asia Pacific - Japan) Operational
Robots (Asia Pacific - Singapore) Operational
Robots (South America - Brazil) Operational
Robots (GovCloud US Federal) Operational
Robots (GovCloud US SLED) Operational
Robots (GovCloud US 3) Operational
HighBond - Scheduler Operational
Scheduler (North America - Canada) Operational
Scheduler (North America - US) Operational
Scheduler (Europe - Germany) Operational
Scheduler (Europe - UK) Operational
Scheduler (Africa - South Africa) Operational
Scheduler (Asia Pacific - Australia) Operational
Scheduler (Asia Pacific - Singapore) Operational
Scheduler (Asia Pacific - Japan) Operational
Scheduler (South America - Brazil) Operational
Scheduler (GovCloud US Federal) Operational
Scheduler (GovCloud US SLED) Operational
HighBond - Strategy Operational
Strategy (North America - Canada) Operational
Strategy (North America - US) Operational
Strategy (Europe - Germany) Operational
Strategy (Africa - South Africa) Operational
Strategy (Asia Pacific - Australia) Operational
Strategy (Europe - UK) Operational
Strategy (Asia Pacific - Japan) Operational
Strategy (Asia Pacific - Singapore) Operational
Strategy (South America - Brazil) Operational
Strategy (GovCloud US Federal) Operational
Strategy (GovCloud US SLED) Operational
Strategy (GovCloud US 3) Operational
HighBond - Storyboards Operational
Storyboards (North America - Canada) Operational
Storyboards (North America - US) Operational
Storyboards (Europe - Germany) Operational
Storyboards (Africa - South Africa) Operational
Storyboards (Asia Pacific - Australia) Operational
Storyboards (Asia Pacific - Japan) Operational
Storyboards (South America - Brazil) Operational
Storyboards (GovCloud US Federal) Operational
Storyboards (GovCloud US SLED) Operational
HighBond - Task Tracker Operational
Task Tracker (North America - Canada) Operational
Task Tracker (North America - US) Operational
Task Tracker (Europe - Germany) Operational
Task Tracker (Africa - South Africa) Operational
Task Tracker (Asia Pacific - Australia) Operational
Task Tracker (Asia Pacific - Japan) Operational
Task Tracker (South America - Brazil) Operational
Task Tracker (GovCloud US Federal) Operational
Task Tracker (GovCloud US SLED) Operational
HighBond - Timesheets Operational
Timesheets (North America - Canada) Operational
Timesheets (North America - US) Operational
Timesheets (Europe - Germany) Operational
Timesheets (Europe - UK) Operational
Timesheets (Africa - South Africa) Operational
Timesheets (Asia Pacific - Australia) Operational
Timesheets (Asia Pacific - Singapore) Operational
Timesheets (Asia Pacific - Japan) Operational
Timesheets (South America - Brazil) Operational
Timesheets (GovCloud US Federal) Operational
Timesheets (GovCloud US SLED) Operational
HighBond - Toolkits Operational
Toolkits (North America - Canada) Operational
Toolkits (North America - US) Operational
Toolkits (Europe - Germany) Operational
Toolkits (Africa - South Africa) Operational
Toolkits (Asia Pacific - Australia) Operational
Toolkits (Asia Pacific - Japan) Operational
Toolkits (Asia Pacific - Singapore) Operational
Toolkits (South America - Brazil) Operational
Toolkits (GovCloud US Federal) Operational
Toolkits (GovCloud US SLED) Operational
Toolkits (GovCloud US 3) Operational
Mission Driven - Boardeffect Operational
Boardeffect (North America - Canada) Operational
Boardeffect (North America - US) Operational
Boardeffect (Europe - Germany) Operational
Boardeffect (Europe - UK) Operational
Boardeffect (Asia Pacific - Australia) Operational
Boardeffect (US Federal) Operational
Mission Driven - Community Operational
Community (North America - Canada) Operational
Community (North America - US) Operational
Mission Driven - iCompass Operational
iCompass (North America - Canada) Operational
iCompass (North America - US) Operational
Mission Driven - BoardDocs Operational
BoardDocs (North America - US) Operational
Network - Director Network Operational
Director Network (Europe - Germany) Operational
Risk Intelligence - Risk Intelligence Data Operational
Risk Intelligence Data (North America - US) Operational
Risk Intelligence Data (Europe - Germany) Operational
Risk Intelligence - Info4c Operational
Info4c (North America - US) Operational
Info4c (Europe - Germany) Operational
Diligent Contact Center Operational
Diligent Contact Center (North America - US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Advisory - Robots Service in all commercial regions Oct 26, 2024 02:30-03:30 UTC

Services/Location:
Robots Service in all commercial regions

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, HighBond Robots and Workflow robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring HighBond robots and Workflow robots execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
Posted on Oct 21, 2024 - 12:25 UTC
Maintenance Advisory - Robots Service in GovCloud US (Federal, SLED, 3) Oct 29, 2024 02:30-03:30 UTC

Services/Location:
Robots Service in GovCloud US (Federal, SLED, 3)

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Highbond Robots and Workflow Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Highbond and Workflow Robots execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
Posted on Oct 21, 2024 - 12:28 UTC
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024
Boards - Committees functionality not Loading for US Users
Resolved - This incident has been resolved.
Oct 21, 20:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 20:38 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 21, 20:38 UTC
Investigating - US users are encountering problems with accessing Committees, as the pages are failing to load.
Oct 21, 19:48 UTC
Oct 20, 2024

No incidents reported.

Oct 19, 2024
Maintenance Advisory - Third-Party Manager Emergency Maintenance in EU Region
Completed - The scheduled maintenance has been completed.
Oct 19, 05:00 UTC
Update - This maintenance unfortunately needs to continue longer than expected.
Oct 19, 00:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 18, 19:58 UTC
Scheduled -
Services/Location:
Third-Party Manager Emergency Maintenance in EU Region

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Third-Party Manager become unavailable for 4-5 hours during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Third-Party Manager execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
Oct 18, 16:02 UTC
Oct 18, 2024
Third-Party Manager - Users Experiencing Access Issues in the EU Region
Resolved - This incident has been resolved.
Oct 18, 06:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 05:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 18, 05:19 UTC
Investigating - Users in the EU region are currently experiencing access issues. We apologize for the inconvenience caused. Our team is working on it with priority to restore services as quickly as possible.
Oct 18, 05:17 UTC
Oct 17, 2024
Third-Party Manager - Users are experiencing access issues in the EU region
Resolved - This incident has been resolved.
Oct 17, 16:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 11:49 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 17, 11:09 UTC
Investigating - Users are experiencing access issues in the EU region. We are currently investigating.
Oct 17, 10:10 UTC
Oct 16, 2024
Third Party Manager EU - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:00 UTC
Scheduled - Please be aware that we will be performing emergency maintenance in the EU region for Third Party Manager.

During this time the application will be unavailable for periods of time.

Please contact support if there are any questions.
Oct 15, 19:14 UTC
Oct 15, 2024
Third Party Manager - Users are experiencing problems with form submissions
Resolved - This incident has been resolved.
Oct 15, 07:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 01:56 UTC
Identified - We are aware of an issue with custom form labels not appearing which is causing the form submissions to be blank. We are working on a fix and any information that has disappeared will be restored. We apologize for any inconvenience this has caused.
Oct 14, 11:26 UTC
Investigating - We are aware of an issue with custom form labels not appearing which is causing the form submissions to be blank. We are working on a fix and any information that has disappeared will be restored. We apologize for any inconvenience this has caused.
Oct 14, 11:16 UTC
Third-Party Manager - Users from the EU region are having access issues.
Resolved - This incident has been resolved.
Oct 15, 07:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 06:50 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 06:25 UTC
Investigating - We are currently investigating this issue.
Oct 15, 06:00 UTC
Oct 14, 2024
Please download Boards iOS app 7.4.1 to resolve a device authorization re-enrollment issue introduced with the Boards iOS app 7.4 release.
Resolved - We have resolved any issues with the Boards app version 7.4 (released Saturday October 12, 2024). An updated version 7.4.1. was released as of October 13, 2024.

If you or a member of your team are experiencing authorization issues with Boards iOS version 7.4, please update the application to version 7.4.1. Note that this issue only affected users of Boards iOS version 7.4.

We apologize for any inconvenience that may have been caused.
Oct 14, 04:23 UTC
Identified - We are aware of the issue affecting some our clients who use device authentication and the most recent Boards app version 7.4 (released Saturday October 12, 2024). We have fixed this issue and released an update, version 7.4.1 as of October 13, 2024.

If you or a member of your team are experiencing authorization issues with Boards iOS version 7.4, please update the application to version 7.4.1.

If you need to re-enroll a device, there are a number of options to re-enroll their devices:
1. Log in to the Board’s admin console to regenerate pins for device authorization users as needed, instructions to do so are found here. (https://help.diligent.com/diligenthelp/s/article/Boards-Web-Admin--Site-management--Device-Authorization-management?language=en_US)
2. Contact Diligent support (support@diligent.com) or your Customer Success Manager.
Please note that this issue only affects users of Boards iOS version 7.4.

We take this matter seriously and apologize for any inconvenience it may have caused.
Oct 13, 17:56 UTC
Investigating - Diligent is investigating a possible bug with the latest Boards iOS app 7.4 release, that is prompting users to reenroll with device authorization. Please re-enroll the device authorization to login.
Oct 13, 17:38 UTC
Oct 13, 2024
Oct 12, 2024
There is a scheduled maintenance taking place in 3PM and Forms and Workflow in EU region.
Completed - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:15 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 11, 22:04 UTC
Maintenance Advisory - Boards, Boardeffect, Questionnaires, Minutes and Entities in Multiple Regions
Completed - The scheduled maintenance has been completed.
Oct 12, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:00 UTC
Scheduled -
Services/Location:
Boards, Boardeffect, Questionnaires, Minutes and Entities in Multiple Regions

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Boards, Boardeffect, Questionnaires, Minutes and Entities may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Boards, Boardeffect, Questionnaires, Minutes and Entities execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
Oct 10, 15:48 UTC
Oct 11, 2024
Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Diligent ESG - Users Experiencing Access Issues
Resolved - This incident has been resolved.
Oct 8, 19:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 19:01 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 8, 19:00 UTC
Investigating - Users are unable to access Diligent ESG and are encountering a "Service Unavailable" error message
Oct 8, 18:53 UTC
Diligent ESG - Users Experiencing Access Issue
Resolved - This incident has been resolved.
Oct 8, 18:56 UTC
Investigating - Users from Ireland region are unable to access Diligent ESG and are encountering a "Service Unavailable" error message.
Oct 8, 18:48 UTC
BoardDocs - Users are experiencing latency and unable to access the application
Resolved - This incident has been resolved.
Oct 8, 15:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 15:58 UTC
Investigating - Users in the US are experiencing latency
Oct 8, 15:42 UTC
Maintenance Advisory - Robots Service in GovCloud US (Federal, SLED, 3)
Completed - The scheduled maintenance has been completed.
Oct 8, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 02:30 UTC
Scheduled -
Services/Location:
Robots Service in GovCloud US (Federal, SLED, 3)

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, Highbond Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring Highbond Robots execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
Oct 4, 11:46 UTC
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