Get webhook notifications whenever Diligent Customer Facing creates an incident, updates an incident, resolves an incident or changes a component status.
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Robots execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Aug 20, 10:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 08:30 UTC
Scheduled -
Services/Location: ACL AI Studio in All regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, ACL AI Studio may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring ACL AI Studio execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Aug 20, 09:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 05:30 UTC
Scheduled -
Services/Location: Community in US region
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Community may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Community execution in the impacted regions outside of the scheduled maintenance window timeline.
Resolved -
This incident has been resolved.
Aug 20, 06:03 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 20, 05:57 UTC
Identified -
The issue has been identified and a fix is being implemented.
Aug 20, 05:56 UTC
Investigating -
We are currently experiencing an outage that is preventing users from accessing our service. Our engineers are currently investigating. Thank you for your understanding and patience!
Aug 20, 05:53 UTC
Completed -
The scheduled maintenance has been completed.
Aug 19, 09:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 05:30 UTC
Scheduled -
Services/Location: Community in CA region
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Community may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Community execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Aug 19, 09:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 06:01 UTC
Scheduled -
Services/Location: Activity Tracker in all regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Activity Tracker may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Activity Tracker execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Aug 19, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 06:00 UTC
Scheduled -
Services/Location: Robots in all commercial regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Robots execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Aug 18, 11:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 07:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 17, 08:30 UTC
Scheduled -
Services/Location: iCompass in CA & US regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, iCompass may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring iCompass execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Aug 14, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 03:30 UTC
Scheduled -
Services/Location: iCompass in US region
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, iCompass may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring iCompass execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Aug 13, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 14:00 UTC
Scheduled -
Services/Location: Audit in Germany, UK, South Africa, Australia, Japan & Singapore Regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Audit may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Audit execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Aug 13, 11:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 07:30 UTC
Scheduled -
Services/Location: ICompass in US region
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, ICompass may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring ICompass execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Aug 13, 09:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 07:45 UTC
Scheduled -
Services/Location: Audit in Canada, US & Brazil Regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Audit may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Audit execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Aug 12, 11:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 07:30 UTC
Scheduled -
Services/Location: ICompass in CA region
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, ICompass may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring ICompass execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Aug 11, 05:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 02:30 UTC
Scheduled -
Services/Location: Robots in all Govcloud regions
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring Robots execution in the impacted regions outside of the scheduled maintenance window timeline.
Completed -
The scheduled maintenance has been completed.
Aug 6, 11:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:30 UTC
Scheduled -
Services/Location: iCompass in US region
Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, iCompass may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.
What do you need to do?: Plan to perform items requiring iCompass execution in the impacted regions outside of the scheduled maintenance window timeline.