Diligent
All Systems Operational

About This Site

Archived incident info can be found at:
https://diligentarchive.statuspage.io
https://status.highbond.com

Board & Leadership - Boards Operational
Boards (North America - Canada) Operational
Boards (North America - US) Operational
Boards (Europe - Germany) Operational
Boards (Europe - UK) Operational
Boards (Asia Pacific - Australia) Operational
Board & Leadership - Messenger Operational
Messenger (North America - Canada) Operational
Messenger (North America - US) Operational
Messenger (Europe - Germany) Operational
Messenger (Europe - UK) Operational
Messenger (Asia Pacific - Australia) Operational
Board & Leadership - Minutes Operational
Minutes (North America - Canada) Operational
Minutes (North America - US) Operational
Minutes (Europe - Germany) Operational
Minutes (Europe - UK) Operational
Minutes (Asia Pacific - Australia) Operational
Board & Leadership - Questionnaires Operational
Questionnaires (North America - Canada) Operational
Questionnaires (North America - US) Operational
Questionnaires (Europe - Germany) Operational
Questionnaires (Europe - UK) Operational
Questionnaires (Asia Pacific - Australia) Operational
Board & Leadership - Secure File Sharing Operational
Secure File Sharing (North America - Canada) Operational
Secure File Sharing (North America - US) Operational
Secure File Sharing (Europe - Germany) Operational
Secure File Sharing (Europe - UK) Operational
Secure File Sharing (Asia Pacific - Australia) Operational
Board & Leadership - BoardPacks Operational
BoardPacks Operational
Board & Leadership - Directorpoint Operational
Directorpoint (North America - US) Operational
Board & Leadership - Workflow Operational
Workflow (North America - US) Operational
Workflow (Europe - UK) Operational
Board & Leadership - Virtualboardroom Operational
Virtualboardroom (North America - US) Operational
Virtualboardroom (Europe - UK) Operational
Compliance - COI Risk Manager Operational
COI Risk Manager (North America - US) Operational
COI Risk Manager (Europe - Germany) Operational
Compliance - Third-Party Manager Operational
Third-Party Manager (North America - US) Operational
Third-Party Manager (Europe - Germany) Operational
Compliance - Policy Manager Operational
Policy Manager (North America - US) Operational
Policy Manager (Europe - Germany) Operational
Compliance - Incident Manager Operational
Incident Manager (North America - US) Operational
Incident Manager (Europe - Germany) Operational
Compliance - Compliance Wave Operational
Compliance Wave (North America - US) Operational
Data and Intelligence - Compensation & Governance Intel (CgLytics) Operational
Compensation & Governance Intel (Europe - Germany) Operational
Data and Intelligence - Diligent Governance Intel (Manzama) Operational
Diligent Governance Intel (North America - US) Operational
Data and Intelligence - Insightia Operational
Insightia Operational
ESG - Sustainability & ESG Reporting (Accuvio) Operational
Sustainability & ESG Reporting Operational
Governance Operations - Entities Operational
Entities (North America - Canada) Operational
Entities (North America - US) Operational
Entities (Europe - Germany) Operational
Entities (Europe - UK) Operational
Entities (Asia Pacific - Australia) Operational
Governance Operations - Equity (Equityeffect) Operational
Equity (North America - Canada) Operational
Equity (North America - US) Operational
Equity (Europe - Germany) Operational
Equity (Europe - UK) Operational
Equity (Asia Pacific - Australia) Operational
HighBond - Launchpad Operational
Launchpad (North America - US) Operational
Launchpad (GovCloud US Federal) Operational
Launchpad (GovCloud US SLED) Operational
HighBond - Projects Operational
Projects (North America - Canada) Operational
Projects (North America - US) Operational
Projects (Europe - Germany) Operational
Projects (Africa - South Africa) Operational
Projects (Asia Pacific - Australia) Operational
Projects (Asia Pacific - Japan) Operational
Projects (Asia Pacific - Singapore) Operational
Projects (South America - Brazil) Operational
Projects (GovCloud US Federal) Operational
Projects (GovCloud US SLED) Operational
HighBond - Results Operational
Results (North America - Canada) Operational
Results (North America - US) Operational
Results (Europe - Germany) Operational
Results (Africa - South Africa) Operational
Results (Asia Pacific - Australia) Operational
Results (Asia Pacific - Japan) Operational
Results (Asia Pacific - Singapore) Operational
Results (South America - Brazil) Operational
Results (GovCloud US Federal) Operational
Results (GovCloud US SLED) Operational
HighBond - Robots Operational
Robots (North America - Canada) Operational
Robots (North America - US) Operational
Robots (Europe - Germany) Operational
Robots (Africa - South Africa) Operational
Robots (Asia Pacific - Australia) Operational
Robots (Asia Pacific - Japan) Operational
Robots (Asia Pacific - Singapore) Operational
Robots (South America - Brazil) Operational
Robots (GovCloud US Federal) Operational
Robots (GovCloud US SLED) Operational
HighBond - Strategy Operational
Strategy (North America - Canada) Operational
Strategy (North America - US) Operational
Strategy (Europe - Germany) Operational
Strategy (Africa - South Africa) Operational
Strategy (Asia Pacific - Australia) Operational
Strategy (Asia Pacific - Japan) Operational
Strategy (Asia Pacific - Singapore) Operational
Strategy (South America - Brazil) Operational
Strategy (GovCloud US Federal) Operational
Strategy (GovCloud US SLED) Operational
HighBond - Reports Operational
Reports (North America - Canada) Operational
Reports (North America - US) Operational
Reports (Europe - Germany) Operational
Reports (Africa - South Africa) Operational
Reports (Asia Pacific - Australia) Operational
Reports (Asia Pacific - Japan) Operational
Reports (Asia Pacific - Singapore) Operational
Reports (South America - Brazil) Operational
Reports (GovCloud US Federal) Operational
Reports (GovCloud US SLED) Operational
HighBond - Activity Center Operational
Activity Center (North America - Canada) Operational
Activity Center (North America - US) Operational
Activity Center (Europe - Germany) Operational
Activity Center (Asia Pacific - Australia) Operational
Activity Center (Asia Pacific - Japan) Operational
Activity Center (Asia Pacific - Singapore) Operational
Activity Center (South America - Brazil) Operational
HighBond - Assets & Workflows Operational
Assets & Workflows (North America - Canada) Operational
Assets & Workflows (North America - US) Operational
Assets & Workflows (Europe - Germany) Operational
Assets & Workflows (Africa - South Africa) Operational
Assets & Workflows (Asia Pacific - Australia) Operational
Assets & Workflows (Asia Pacific - Japan) Operational
Assets & Workflows (Asia Pacific - Singapore) Operational
Assets & Workflows (South America - Brazil) Operational
Assets & Workflows (GovCloud US Federal) Operational
Assets & Workflows (GovCloud US SLED) Operational
HighBond - Support Chat & Community Operational
Support Chat & Community (North America - US) Operational
HighBond - Academy Operational
Academy (North America - US) Operational
Mission Driven - Boardeffect Operational
Boardeffect (North America - Canada) Operational
Boardeffect (North America - US) Operational
Boardeffect (Europe - Germany) Operational
Boardeffect (Europe - UK) Operational
Boardeffect (Asia Pacific - Australia) Operational
Boardeffect (US Federal) Operational
Mission Driven - Community Operational
Community (North America - Canada) Operational
Community (North America - US) Operational
Mission Driven - iCompass Operational
iCompass (North America - Canada) Operational
iCompass (North America - US) Operational
Mission Driven - BoardDocs Operational
BoardDocs (North America - US) Operational
Network - Director Network Operational
Director Network (Europe - Germany) Operational
Risk Intelligence - Risk Intelligence Data Operational
Risk Intelligence Data (North America - US) Operational
Risk Intelligence Data (Europe - Germany) Operational
Risk Intelligence - Info4c Operational
Info4c (North America - US) Operational
Info4c (Europe - Germany) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 6, 2023

No incidents reported today.

Feb 5, 2023
Boardeffect down in P3
Resolved - This incident has been resolved.
Feb 5, 00:49 UTC
Monitoring - Prod03 BoardEffect services have been restored.
Feb 5, 00:29 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 5, 00:26 UTC
Update - The SRE team is currently investigating availability issues in the BoardEffect product impacting our European data center.
Feb 5, 00:14 UTC
Investigating - Boardeffect is down in P3
Feb 5, 00:07 UTC
Feb 4, 2023

No incidents reported.

Feb 3, 2023
BE env variables missing after release
Resolved - This incident has been resolved.
Feb 3, 16:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 3, 15:40 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 3, 15:31 UTC
Update - Google Drive integration for Board Effect is degraded. SRE team is working on to deploy a new config file. Estimated time for completion : 30 mins.
Feb 3, 13:51 UTC
Investigating - BE Release v6.5 is out but Env Variables are not set on Prod sites. please run be-chef to change env variable and rebuild the stack to update the changes.
Feb 3, 13:48 UTC
Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023
Boards PROD03/04 application issue
Resolved - This incident has been resolved.
Jan 29, 12:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 12:06 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 29, 07:00 UTC
Update - Users are not able to login from ios, mac and windows app. Web login an oneclick work fine. Issue is being investigated. Thank you for your patience
Jan 29, 05:29 UTC
Investigating - service is degraded
Jan 29, 05:22 UTC
Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023
iCompass site publishing issues - fix will be available shortly
Resolved - Hotfix has been deployed. Support confirmed issue has been fixed.
Jan 24, 18:08 UTC
Update - fix will be deployed at 12:45 EST. Site will be unavailable for 15 mins. Services should be up and running by 13:00 EST.
Jan 24, 17:16 UTC
Update - Dev have just deployed the fix to dev and are testing
Jan 24, 17:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 16:21 UTC
Update - Issue has been identified. Development is preparing a hotfix and will be released asap. Next update at 12:00 EST.
Jan 24, 16:01 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 24, 16:00 UTC
Update - iCompass site is facing an issue, several functions are unavailable. Technical support team is investigating with priority.
Jan 24, 15:42 UTC
Investigating - Multiple customers are getting error
Jan 24, 15:40 UTC
Jan 23, 2023
Boardeffect in US is down
Resolved - This incident has been resolved.
Jan 23, 20:10 UTC
Monitoring - We believe the issue has been mitigated, we are testing to confirm.
Jan 23, 20:06 UTC
Identified - We are still investigating but feel we have identified the issue.
Jan 23, 19:58 UTC
Investigating - Users are currently not able to login in in the US.
Jan 23, 19:45 UTC
iCompass - Connectivity issues in the US region
Resolved - Confirmed connectivity has now resolved
Jan 23, 16:54 UTC
Investigating - The SRE team are investigating reports of users unable to access iCompass sites in the US region
Jan 23, 16:18 UTC
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