Diligent
All Systems Operational

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Archived incident info can be found at:
https://diligentarchive.statuspage.io
https://status.highbond.com

Board & Leadership - Boards Operational
Boards (North America - Canada) Operational
Boards (North America - US) Operational
Boards (Europe - Germany) Operational
Boards (Europe - UK) Operational
Boards (Asia Pacific - Australia) Operational
Board & Leadership - Messenger Operational
Messenger (North America - Canada) Operational
Messenger (North America - US) Operational
Messenger (Europe - Germany) Operational
Messenger (Europe - UK) Operational
Messenger (Asia Pacific - Australia) Operational
Board & Leadership - Minutes Operational
Minutes (North America - Canada) Operational
Minutes (North America - US) Operational
Minutes (Europe - Germany) Operational
Minutes (Europe - UK) Operational
Minutes (Asia Pacific - Australia) Operational
Board & Leadership - Questionnaires Operational
Questionnaires (North America - Canada) Operational
Questionnaires (North America - US) Operational
Questionnaires (Europe - Germany) Operational
Questionnaires (Europe - UK) Operational
Questionnaires (Asia Pacific - Australia) Operational
Board & Leadership - Secure File Sharing Operational
Secure File Sharing (North America - Canada) Operational
Secure File Sharing (North America - US) Operational
Secure File Sharing (Europe - Germany) Operational
Secure File Sharing (Europe - UK) Operational
Secure File Sharing (Asia Pacific - Australia) Operational
Board & Leadership - BoardPacks Operational
BoardPacks Operational
Board & Leadership - Directorpoint Operational
Directorpoint (North America - US) Operational
Board & Leadership - Workflow Operational
Workflow (North America - US) Operational
Workflow (Europe - UK) Operational
Board & Leadership - Virtualboardroom Operational
Virtualboardroom (North America - US) Operational
Virtualboardroom (Europe - UK) Operational
Compliance - COI Risk Manager Operational
COI Risk Manager (North America - US) Operational
COI Risk Manager (Europe - Germany) Operational
Compliance - Third-Party Manager Operational
Third-Party Manager (North America - US) Operational
Third-Party Manager (Europe - Germany) Operational
Compliance - Policy Manager Operational
Policy Manager (North America - US) Operational
Policy Manager (Europe - Germany) Operational
Compliance - Incident Manager Operational
Incident Manager (North America - US) Operational
Incident Manager (Europe - Germany) Operational
Compliance - Compliance Wave Operational
Compliance Wave (North America - US) Operational
Data and Intelligence - Compensation & Governance Intel (CgLytics) Operational
Compensation & Governance Intel (Europe - Germany) Operational
Data and Intelligence - Diligent Governance Intel (Manzama) Operational
Diligent Governance Intel (North America - US) Operational
Data and Intelligence - Insightia Operational
Insightia Operational
ESG - Sustainability & ESG Reporting (Accuvio) Operational
Sustainability & ESG Reporting Operational
Governance Operations - Entities Operational
Entities (North America - Canada) Operational
Entities (North America - US) Operational
Entities (Europe - Germany) Operational
Entities (Europe - UK) Operational
Entities (Asia Pacific - Australia) Operational
Governance Operations - Equity (Equityeffect) Operational
Equity (North America - Canada) Operational
Equity (North America - US) Operational
Equity (Europe - Germany) Operational
Equity (Europe - UK) Operational
Equity (Asia Pacific - Australia) Operational
HighBond - Launchpad Operational
Launchpad (North America - US) Operational
Launchpad (GovCloud US Federal) Operational
Launchpad (GovCloud US SLED) Operational
HighBond - Projects Operational
Projects (North America - Canada) Operational
Projects (North America - US) Operational
Projects (Europe - Germany) Operational
Projects (Africa - South Africa) Operational
Projects (Asia Pacific - Australia) Operational
Projects (Asia Pacific - Japan) Operational
Projects (Asia Pacific - Singapore) Operational
Projects (South America - Brazil) Operational
Projects (GovCloud US Federal) Operational
Projects (GovCloud US SLED) Operational
HighBond - Results Operational
Results (North America - Canada) Operational
Results (North America - US) Operational
Results (Europe - Germany) Operational
Results (Africa - South Africa) Operational
Results (Asia Pacific - Australia) Operational
Results (Asia Pacific - Japan) Operational
Results (Asia Pacific - Singapore) Operational
Results (South America - Brazil) Operational
Results (GovCloud US Federal) Operational
Results (GovCloud US SLED) Operational
HighBond - Robots Operational
Robots (North America - Canada) Operational
Robots (North America - US) Operational
Robots (Europe - Germany) Operational
Robots (Africa - South Africa) Operational
Robots (Asia Pacific - Australia) Operational
Robots (Asia Pacific - Japan) Operational
Robots (Asia Pacific - Singapore) Operational
Robots (South America - Brazil) Operational
Robots (GovCloud US Federal) Operational
Robots (GovCloud US SLED) Operational
HighBond - Strategy Operational
Strategy (North America - Canada) Operational
Strategy (North America - US) Operational
Strategy (Europe - Germany) Operational
Strategy (Africa - South Africa) Operational
Strategy (Asia Pacific - Australia) Operational
Strategy (Asia Pacific - Japan) Operational
Strategy (Asia Pacific - Singapore) Operational
Strategy (South America - Brazil) Operational
Strategy (GovCloud US Federal) Operational
Strategy (GovCloud US SLED) Operational
HighBond - Reports Operational
Reports (North America - Canada) Operational
Reports (North America - US) Operational
Reports (Europe - Germany) Operational
Reports (Africa - South Africa) Operational
Reports (Asia Pacific - Australia) Operational
Reports (Asia Pacific - Japan) Operational
Reports (Asia Pacific - Singapore) Operational
Reports (South America - Brazil) Operational
Reports (GovCloud US Federal) Operational
Reports (GovCloud US SLED) Operational
HighBond - Activity Center Operational
Activity Center (North America - Canada) Operational
Activity Center (North America - US) Operational
Activity Center (Europe - Germany) Operational
Activity Center (Asia Pacific - Australia) Operational
Activity Center (Asia Pacific - Japan) Operational
Activity Center (Asia Pacific - Singapore) Operational
Activity Center (South America - Brazil) Operational
HighBond - Assets & Workflows Operational
Assets & Workflows (North America - Canada) Operational
Assets & Workflows (North America - US) Operational
Assets & Workflows (Europe - Germany) Operational
Assets & Workflows (Africa - South Africa) Operational
Assets & Workflows (Asia Pacific - Australia) Operational
Assets & Workflows (Asia Pacific - Japan) Operational
Assets & Workflows (Asia Pacific - Singapore) Operational
Assets & Workflows (South America - Brazil) Operational
Assets & Workflows (GovCloud US Federal) Operational
Assets & Workflows (GovCloud US SLED) Operational
HighBond - Support Chat & Community Operational
Support Chat & Community (North America - US) Operational
HighBond - Academy Operational
Academy (North America - US) Operational
HighBond - Risk Manager Operational
Risk Manager (North America - Canada) Operational
Risk Manager (North America - US) Operational
Risk Manager (Europe - Germany) Operational
Risk Manager (Africa - South Africa) Operational
Risk Manager (Asia Pacific - Australia) Operational
Risk Manager (Asia Pacific - Japan) Operational
Risk Manager (Asia Pacific - Singapore) Operational
Risk Manager (South America - Brazil) Operational
Highbond - Toolkits Operational
Toolkits (North America - Canada) Operational
Toolkits (North America - US) Operational
Toolkits (Europe - Germany) Operational
Toolkits (Africa - South Africa) Operational
Toolkits (Asia Pacific - Australia) Operational
Toolkits (Asia Pacific - Japan) Operational
Toolkits (Asia Pacific - Singapore) Operational
Toolkits (South America - Brazil) Operational
Toolkits (GovCloud US Federal) Operational
Toolkits (GovCloud US SLED) Operational
Mission Driven - Boardeffect Operational
Boardeffect (North America - Canada) Operational
Boardeffect (North America - US) Operational
Boardeffect (Europe - Germany) Operational
Boardeffect (Europe - UK) Operational
Boardeffect (Asia Pacific - Australia) Operational
Boardeffect (US Federal) Operational
Mission Driven - Community Operational
Community (North America - Canada) Operational
Community (North America - US) Operational
Mission Driven - iCompass Operational
iCompass (North America - Canada) Operational
iCompass (North America - US) Operational
Mission Driven - BoardDocs Operational
BoardDocs (North America - US) Operational
Network - Director Network Operational
Director Network (Europe - Germany) Operational
Risk Intelligence - Risk Intelligence Data Operational
Risk Intelligence Data (North America - US) Operational
Risk Intelligence Data (Europe - Germany) Operational
Risk Intelligence - Info4c Operational
Info4c (North America - US) Operational
Info4c (Europe - Germany) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 27, 2023

No incidents reported today.

Mar 26, 2023

No incidents reported.

Mar 25, 2023
Third Party Risk Management Compliance's dashboard loading slow
Resolved - This incident has been resolved.
Mar 25, 01:21 UTC
Update - Although users may encounter some slowness, all functions are operating as expected. Our team is actively working on a fix and giving it top priority. We appreciate your patience during this process.
Mar 23, 09:45 UTC
Update - This slowness caused by our cloud provider network and a DNS change is required to solve the issue. Ongoing conversation between Diligent and our provider to speed the resolution up.
Mar 22, 08:31 UTC
Update - Third Party Risk Management Compliance’s dashboard loading slow from locations: HK, Mumbai, Oakland, Manchester, Sydney and San Fransisco.
Mar 22, 08:19 UTC
Investigating - Third Party Risk Management Compliance’s users might experience some slowness.
Mar 22, 08:12 UTC
Mar 24, 2023
Service degradation on COI Risk Manager, Incident Manager and Policy Manager
Resolved - This incident has been resolved.
Mar 24, 20:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 20:11 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 24, 20:07 UTC
Update - Services are up and running fine.
Mar 24, 20:07 UTC
Update - Users might experience the following impacts:

- no emails will be sent out by any customer site on the US Azure environment.
- No reports can be run for any customer site on the US Azure environment
- No new campaigns will launch, meaning it will not create new forms for the users or create any new forms
- No reminder emails will be generated (overdue, upcoming ones, etc.) which doesn't matter as much, since the notification emails can't be sent out.

Teams are checkin with priority, thanks for your patience.
Mar 24, 19:54 UTC
Investigating - COI Risk Manager, Incident Manager and Policy Manager suffer high CPU usage, therefore several services are not available.
Mar 24, 19:52 UTC
Users in European region are experiencing an error screen in Diligent Workflow
Resolved - Restarted the server which has fixed the issue
Mar 24, 16:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 15:48 UTC
Update - We are continuing to investigate.
Mar 24, 15:21 UTC
Update - SRE and Dev team investigating on the issue
Mar 24, 15:13 UTC
Investigating - Users from Europe are experiencing an "unexpected error" without an error code when using Diligent Workflow.
Mar 24, 15:07 UTC
BoardEffect access issue - Globally impacted
Update - This incident has been resolved.
Mar 24, 11:42 UTC
Resolved - Issue has been resolved by rolling back the previous release. Login for all regions are now working fine. Thanks for your patience.
Mar 24, 11:42 UTC
Update - Issue has been resolved
Mar 24, 11:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 11:36 UTC
Update - Login to all regions are now available, except US. We are working on the solution with priority.
Mar 24, 11:27 UTC
Update - All regions are now available, except US. We are working on the solution with priority.
Mar 24, 11:26 UTC
Identified - The issue was caused by a broken release and currently planned for rolling back, and ETA for resolution will be 60-90 minutes. Thanks for your patience.
Mar 24, 11:12 UTC
Update - SRE team investigating on the issue in Priority
Mar 24, 11:07 UTC
Investigating - BoardEffect users are not able to login and globally impacted
Mar 24, 11:06 UTC
Mar 23, 2023
Mar 22, 2023
iCompass sites in Canada region are down.
Resolved - impacted sites are up and running.
Mar 22, 17:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 17:03 UTC
Investigating - Few iCompass sites in Canada regions are down. Issue is with our cloud provider, we are working on the fix with priority. Sorry for the inconvenience caused.
Mar 22, 16:21 UTC
iCompass Canadian Sites are down
Resolved - Most client urls are up and running again. Sorry for the inconvenience caused.
Mar 22, 15:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 15:30 UTC
Update - SRE and Dev team investigating on the issue
Mar 22, 15:22 UTC
Investigating - Some iCompass Canadian sites are not loading.
Mar 22, 15:21 UTC
COI Risk Manager sites are down
Update - This incident has been resolved.
Mar 22, 13:15 UTC
Resolved - Sites were loading fine and issue has been resolved
Mar 22, 13:15 UTC
Update - Sites were loading back now and working fine now. Currently monitoring on the issue.
Mar 22, 13:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 13:05 UTC
Update - COI Risk Manager sites certificates had an issue with its configuration. Now it has been identified and about to be fixed.
Mar 22, 12:47 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 22, 12:47 UTC
Investigating - All COI Risk Manager sites are down that are using coiriskmanager.com domain

SRE team joined and investigation started
Mar 22, 12:12 UTC
Mar 21, 2023
Issue with Highbond and Workflow Robots for new or updated tasks with Password Variables
Resolved - This incident has been resolved.
Mar 21, 22:54 UTC
Update - We are continuing to monitor for any further issues.
Mar 21, 20:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 20:49 UTC
Identified - Fix being deployed to all regions. Will take a couple of hours to propagate.
Mar 21, 20:09 UTC
Third Party Manager's dashboard loading slow
Update - This incident has been resolved.
Mar 21, 17:16 UTC
Resolved - Issue has been resolved, we will continue to monitor.
Mar 21, 17:16 UTC
Monitoring - Issue appears to be much better now, we will continue to monitor from our side.
Mar 21, 16:03 UTC
Update - Investigation continues for slowness in dashboard loading
Mar 21, 09:06 UTC
Update - SRE and Dev teams are still checking the slowness issue with priority
Mar 21, 08:45 UTC
Investigating - Third Party Manager's dashboard in the US is taking too long to load.
Mar 21, 08:14 UTC
Mar 20, 2023
Third Party Manager - US region users might experience some slowness
Resolved - This incident has been resolved.
Mar 20, 12:19 UTC
Monitoring - issue is fixed and Currently monitoring on the issue
Mar 20, 11:14 UTC
Update - SRE team currently investigating on the Third party manager sites experiencing slowness.
Mar 20, 11:09 UTC
Update - Third Party Manager sites are facing slowness for users in US regions
Mar 20, 11:08 UTC
Investigating - 3PM on US is taking too long to load. Affecting multiple clients.
Mar 20, 11:07 UTC
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Community: certificate issue
Update - Production Certificated Expired. SRE team moved the site DNS point to Cloud flare CNAME for SSL termination which fixed the issue.
Mar 16, 21:25 UTC
Resolved - This incident has been resolved.
Mar 16, 21:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 21:21 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 16, 20:54 UTC
Investigating - We are currently investigating and will have an update and eta soon.
Mar 16, 20:35 UTC
Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023
Boards - Push notifications issue in IOS devices (US, CA, UK regions)
Resolved - Boards Push notification issue is resolved
Mar 13, 16:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 14:38 UTC
Update - We are continuing to investigate this issue.
Mar 13, 14:11 UTC
Investigating - We are currently investigating and will have an update and eta soon.
Mar 13, 14:09 UTC
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