Boards - Clients are not receiving their multifactor authentication (MFA) codes in UK region

Incident Report for Diligent

Resolved

This incident has been resolved.
Posted Oct 24, 2024 - 12:25 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 23, 2024 - 14:34 UTC

Identified

We are aware that some users in the UK region are not receiving their multifactor authentication codes on their mobile devices when trying to log in to our website. This issue originates with our third-party provider and only affects users with EE. We are working closely with them to resolve it promptly and apologize for any inconvenience this may cause.
Posted Oct 16, 2024 - 11:44 UTC

Investigating

We are aware that some users in the UK region are not receiving their multifactor authentication codes on their mobile devices when trying to log in to our website. This issue originates with our third-party provider and only affects users with EE. We are working closely with them to resolve it promptly and apologize for any inconvenience this may cause.
Posted Oct 16, 2024 - 11:44 UTC
This incident affected: Board & Leadership - Boards (Boards (Europe - UK)).
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