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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Advisory - Robots Service in GovCloud US (Federal, SLED, 3) Apr 30, 2024 00:00-01:00 UTC

Services/Location:
Robots Service in GovCloud US (Federal, SLED, 3)

Impact:
Please be advised that we will be performing routine maintenance on our systems. As a result, HighBond Robots may become briefly unavailable during this time window. We apologize for any inconvenience this may cause.

What do you need to do?:
Plan to perform items requiring HighBond Robots execution in the impacted regions outside of the scheduled maintenance window timeline.

Contact:
For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport
Posted on Apr 24, 2024 - 17:11 UTC
Past Incidents
Apr 27, 2024

No incidents reported today.

Apr 26, 2024

No incidents reported.

Apr 25, 2024
3PM - Users are unable to access media monitoring services in the application
Resolved - This incident has been resolved.
Apr 25, 17:16 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 25, 16:01 UTC
Investigating - We are currently investigating this issue.
Apr 25, 15:42 UTC
Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024
Diligent Market Intelligence - Application is not available
Resolved - This incident has been resolved.
Apr 22, 14:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 14:18 UTC
Investigating - Users are unable to log in to the application due to an error.
Apr 22, 13:52 UTC
Apr 21, 2024

No incidents reported.

Apr 20, 2024
Boards US log in issue
Resolved - This incident has been resolved.
Apr 20, 15:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 20, 15:19 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 20, 15:19 UTC
Investigating - Some users are unable to log in
Apr 20, 15:16 UTC
Boards - Service disruption in Canada and US
Resolved - This incident has been resolved.
Apr 20, 02:48 UTC
Investigating - We are currently investigating this issue.
Apr 20, 02:37 UTC
Apr 19, 2024
Boards - Admins are not able to upload documents into Boards
Resolved - This incident has been resolved.
Apr 19, 17:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 19, 17:06 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 19, 15:27 UTC
Investigating - When an Admin uploads a document, the upload doesn't complete and it continues processing.
Apr 19, 14:59 UTC
Boards - Users cannot log in to the application
Resolved - This incident has been resolved.
Apr 19, 13:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 19, 13:52 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 19, 13:49 UTC
Investigating - Users are unable to log in to the Boards application due to an error.
Apr 19, 13:46 UTC
Web Admin Prod 04 - Document Upload - Stuck in Conversation Pending
Resolved - This incident has been resolved.
Apr 19, 06:27 UTC
Investigating - Uploaded documents not converting. Remaining in conversation pending status.
Apr 19, 04:52 UTC
Apr 18, 2024
Third Party Manager - Custom Report Builder is not processing requests
Resolved - This incident has been resolved.
Apr 18, 13:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 18, 13:57 UTC
Investigating - Users are unable to use certain functions of the Custom Report Builder at the moment.
Apr 18, 13:43 UTC
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024
BoardEffect - Service disruption in UK region
Resolved - This incident has been resolved.
Apr 14, 10:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 09:40 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 14, 09:38 UTC
Investigating - Our service is experiencing an interruption that is preventing customer login.
Apr 14, 09:24 UTC
Apr 13, 2024

No incidents reported.

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